{"title":"Administrative Skills","description":"\u003cp\u003e\u003cstrong\u003e\u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; Administrative Skills\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eStrengthen the everyday administrative skills that keep organisations running smoothly. This collection covers organisation, records, communication, office processes and practical support skills for people working across a wide range of business roles.\u003c\/p\u003e\u003cp\u003eThe training is suitable for administrators, coordinators, support staff and SME employees who want to work more efficiently and confidently.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eStart here:\u003c\/strong\u003e choose the courses that address the tasks you handle most often, then broaden your skills across communication, organisation and workplace productivity.\u003c\/p\u003e\u003cp\u003e\u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eExplore the eBSI SME Academy\u003c\/a\u003e for wider professional and business skills.\u003c\/p\u003e\u003ch2\u003eDeveloping practical capability in Administrative Skills\u003c\/h2\u003e\u003cp\u003eGood administration provides the structure that allows a small organisation to operate reliably. Records, communication, scheduling, organisation and office procedures may appear routine, but weaknesses in these areas can create delays, inconsistency and unnecessary workload across the business.\u003c\/p\u003e\u003cp\u003eThis collection develops the practical capabilities needed to support efficient day-to-day administration. It is suitable for administrators, coordinators, support staff and SME employees whose roles involve organising information, communicating with colleagues and customers or maintaining business processes. The courses can also help experienced staff formalise practices that may previously have been learned informally on the job.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eRelated learning:\u003c\/strong\u003e \u003ca href=\"\/collections\/microsoft-office-skills\"\u003eMicrosoft Office \u0026amp; Windows\u003c\/a\u003e  |  \u003ca href=\"\/collections\/workplace-essentials\"\u003eWorkplace Essentials\u003c\/a\u003e  |  \u003ca href=\"\/collections\/career-development\"\u003eCareer Development\u003c\/a\u003e\u003c\/p\u003e\u003ch2\u003eHow to use this collection\u003c\/h2\u003e\u003cp\u003eSMEs can use this collection for individual CPD, induction, refresher training or role-based development. Learners can start with the capability most relevant to their present responsibilities and then move into complementary areas as their role expands. Because smaller organisations often require employees to work across several functions, combining specialist courses with related workplace, management and professional-development topics can produce a more balanced skills profile and help staff apply learning more effectively in everyday business situations.\u003c\/p\u003e","products":[{"product_id":"gdpr-essentials","title":"GDPR Essentials","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in GDPR Essentials.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will take you through the key elements of the GDPR and its rights and obligations so that any member of your organisation will be aware of their role and best practices for your organisation.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in GDPR Essentials.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003cmeta charset=\"utf-8\"\u003e\n\u003cp class=\"ng-scope\"\u003eGDPR Staff awareness is a crucial part of compliance. \u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThis course will take you through the key elements of the GDPR and its rights and obligations so that any member of your organisation will be aware of their role and best practices for your organisation.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe course has practical assessments to ensure the knowledge provided is retained and understood.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThis is an essential course for every employee that could potentially have access to client or other personal records.  In just 2 hours you will have a thorough understanding of these important rules and how to apply them.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003eUnit Index\u003c\/p\u003e\n\u003cspan style=\"font-size: 1.4em;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;\"\u003e1. INTRODUCTION TO GDPR\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003cp\u003e1.1 What does GDPR stand for?\u003c\/p\u003e\n\u003cp\u003e1.2 Why GDPR?\u003c\/p\u003e\n\u003cp\u003e1.3 What is GDPR?\u003c\/p\u003e\n\u003cp\u003e1.4 What is Personal Data?\u003c\/p\u003e\n\u003cp\u003e1.5 Processing Personal Data\u003c\/p\u003e\n\u003cp\u003e1.6 Special Categories of Personal Data\u003c\/p\u003e\n\u003cp\u003e1.7 Processing Special Categories of Personal Data\u003c\/p\u003e\n\u003cp\u003e1.8 What is NOT covered by GDPR?\u003c\/p\u003e\n\u003cp\u003e1.9 Who does GDPR apply to?\u003c\/p\u003e\n\u003cp\u003e1.10 What are the Principles of GDPR\u003c\/p\u003e\n\u003cp\u003e1.11 What does GDPR mean for individuals?\u003c\/p\u003e\n\u003cp\u003e1.12 What does GDPR mean for businesses?\u003c\/p\u003e\n\u003cp\u003e1.13 What does GDPR mean for consumers?\u003c\/p\u003e\n\u003cp\u003e1.14 When is a Data Protection Officer required?\u003c\/p\u003e\n\u003cp\u003e1.15 What are the GDPR fines and penalties?\u003c\/p\u003e\n\u003cp\u003e1.16 Brexit and GDPR?\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cspan style=\"font-size: 1.4em;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;\"\u003e2. COMPLYING WITH GDPR\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003cp\u003e2.1 Awareness\u003c\/p\u003e\n\u003cp\u003e2.2 What is GDPR compliance?\u003c\/p\u003e\n\u003cp\u003e2.3 Information your business holds\u003c\/p\u003e\n\u003cp\u003e2.4 Communicating privacy information\u003c\/p\u003e\n\u003cp\u003e2.5 Covering all Individuals’ rights?\u003c\/p\u003e\n\u003cp\u003e2.6 Our Eight Rights\u003c\/p\u003e\n\u003cp\u003e2.7 Covering all Individuals’ rights?\u003c\/p\u003e\n\u003cp\u003e2.8 Right to Portability\u003c\/p\u003e\n\u003cp\u003e2.9 Dealing with subject access requests\u003c\/p\u003e\n\u003cp\u003e2.10 Lawful basis for processing personal data\u003c\/p\u003e\n\u003cp\u003e2.11 Consent\u003c\/p\u003e\n\u003cp\u003e2.12 Children\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cspan style=\"font-size: 1.4em;\"\u003e\u003cstrong\u003e\u003cspan style=\"font-family: -apple-system, BlinkMacSystemFont, 'San Francisco', 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;\"\u003e3. KEEPING DATA SECURE\u003c\/span\u003e\u003c\/strong\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003cp\u003e3.1 Data Breaches\u003c\/p\u003e\n\u003cp\u003e3.2 Data Protection Officer\u003c\/p\u003e\n\u003cp\u003e3.3 Data Protection by Design and Impact Assessment\u003c\/p\u003e\n\u003cp\u003e3.4 Cross-border Processing\u003c\/p\u003e\n\u003cp\u003e3.5 International Transfers of Data\u003c\/p\u003e\n\u003cp\u003e3.6 Identifying the caller\u003c\/p\u003e\n\u003cp\u003e3.7 Computer security\u003c\/p\u003e\n\u003cp\u003e3.8 Paper Records\u003c\/p\u003e\n\u003cp\u003e3.9 Making Notes\u003c\/p\u003e\n\u003cp\u003e3.10 Data protection Do’s and Don’ts\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; GDPR Essentials\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14358820225087,"sku":"SSLU128","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260627845468,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260627878236,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/GDPR_Awareness_1.png?v=1595011222"},{"product_id":"meeting-management","title":"Meeting Management","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Meeting Management.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is designed to give participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this course participants will learn the needed skills in planning and implementing a successful meeting.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the core principles and practical approaches covered in Meeting Management.\u003c\/li\u003e\n\u003cli\u003eRecognise situations where those approaches can improve workplace decisions or performance.\u003c\/li\u003e\n\u003cli\u003eApply the course ideas more confidently in day-to-day professional situations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eThis course is designed to give participants the basic tools you need to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression. Through this course participants will learn the needed skills in planning and implementing a successful meeting.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThe Meeting Management course will explore how to reduce waste and make meetings more efficient.  Use this time to begin the process of developing your skills along with other participants who share the same desire to improve their meeting management skills.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cstrong\u003e\u003cspan style=\"text-decoration: underline;\"\u003eCourse Outline\u003c\/span\u003e\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Planning and Preparing (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying the Participants\u003c\/li\u003e\n\u003cli\u003eChoosing the Time and Place\u003c\/li\u003e\n\u003cli\u003eCreating the Agenda\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Planning and Preparing (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGathering Materials\u003c\/li\u003e\n\u003cli\u003eSending Invitations\u003c\/li\u003e\n\u003cli\u003eMaking Logistical Arrangements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Setting up the Meeting Space\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Basic Essentials\u003c\/li\u003e\n\u003cli\u003eThe Extra Touches\u003c\/li\u003e\n\u003cli\u003eChoosing a Physical Arrangement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Electronic Options\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOverview of Choices Available\u003c\/li\u003e\n\u003cli\u003eThings to Consider\u003c\/li\u003e\n\u003cli\u003eMaking a Final Decision\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Meeting Roles and Responsibilities\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Chairperson\u003c\/li\u003e\n\u003cli\u003eThe Minute Taker\u003c\/li\u003e\n\u003cli\u003eThe Attendees\u003c\/li\u003e\n\u003cli\u003eVariations for Large and Small Meetings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Chairing a Meeting (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGetting Off on the Right Foot\u003c\/li\u003e\n\u003cli\u003eThe Role of the Agenda\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Chairing a Meeting (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKeeping the Meeting on Track\u003c\/li\u003e\n\u003cli\u003eDealing with Overtime\u003c\/li\u003e\n\u003cli\u003eHolding Participants Accountable\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Dealing with Disruptions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRunning in and Out\u003c\/li\u003e\n\u003cli\u003eCell Phone and PDA\"s Ringing\u003c\/li\u003e\n\u003cli\u003eOff on a Tangent\u003c\/li\u003e\n\u003cli\u003ePersonality Conflict\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Taking Minutes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat are Minutes?\u003c\/li\u003e\n\u003cli\u003eWhat do I Record?\u003c\/li\u003e\n\u003cli\u003eA Take-Home Template\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Making the Most of Your Meeting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe 50 Minute Meeting\u003c\/li\u003e\n\u003cli\u003eUsing Games\u003c\/li\u003e\n\u003cli\u003eGiving Prizes\u003c\/li\u003e\n\u003cli\u003eStuffed Magic\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Meeting Management\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14359810015295,"sku":"SSLU072","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260630466908,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260630499676,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU072_Meeting_Management_1.png?v=1590011937"},{"product_id":"organizational-skills","title":"Organizational Skills","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Organizational Skills.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eDeveloping good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of participants professional and personal lives. Throughout this course, participants will be given the tools necessary in developing better Organizational Skills.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Organizational Skills.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eDeveloping good Organizational Skill is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of participants professional and personal lives. Throughout this course, participants will be given the tools necessary in developing better Organizational Skills.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThrough Organizational Skills, participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So stop looking for those important items, and start knowing where they are by getting organized.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Remove the Clutter\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eJust Do It\u003c\/li\u003e\n\u003cli\u003eYou Don\"t Have to Keep Everything\u003c\/li\u003e\n\u003cli\u003eThree Boxes: Keep, Donate, and Trash\u003c\/li\u003e\n\u003cli\u003eA Place For Everything And Everything In Its Place\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Prioritize\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWrite It Down\u003c\/li\u003e\n\u003cli\u003eUrgent\/Important Matrix\u003c\/li\u003e\n\u003cli\u003eDivide Tasks\u003c\/li\u003e\n\u003cli\u003e80\/20 Rule\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Scheduling Your Time\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHave a Master Calendar\u003c\/li\u003e\n\u003cli\u003eSetting Deadlines\u003c\/li\u003e\n\u003cli\u003eRemove or Limit the Time Wasters\u003c\/li\u003e\n\u003cli\u003eCoping With Things Outside of Our Control\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: To Do Lists\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUse a Day Planner\u003c\/li\u003e\n\u003cli\u003eFinish What You Start\u003c\/li\u003e\n\u003cli\u003eFocus on the Important\u003c\/li\u003e\n\u003cli\u003eDo Quick Tasks Immediately\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Paper and Paperless Storage\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFind a System that Works for You\u003c\/li\u003e\n\u003cli\u003eMake it Consistent\u003c\/li\u003e\n\u003cli\u003eMake it Time Sensitive\u003c\/li\u003e\n\u003cli\u003eSetting up Archives\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Organization Your Work Area\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKeeping Items Within Arm\"s Reach\u003c\/li\u003e\n\u003cli\u003eOnly Have Current Projects on Your Desk\u003c\/li\u003e\n\u003cli\u003eArranging Your Drawers\u003c\/li\u003e\n\u003cli\u003eOrganize to Match Your Workflow\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Tools to Fight Procrastination\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEat That Frog!\u003c\/li\u003e\n\u003cli\u003eRemove Distractions\u003c\/li\u003e\n\u003cli\u003eGive Yourself a Reward\u003c\/li\u003e\n\u003cli\u003eBreak Up Large Tasks\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Organizing your Inbox\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSetting up Delivery Rules\u003c\/li\u003e\n\u003cli\u003eFolder and Message Hierarchy\u003c\/li\u003e\n\u003cli\u003eDeal with Email Right Away\u003c\/li\u003e\n\u003cli\u003eFlag and Highlight Important Items\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Avoid the Causes of Disorganization\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKeeping Everything\u003c\/li\u003e\n\u003cli\u003eNot Being Consistent\u003c\/li\u003e\n\u003cli\u003eNot Following a Schedule\u003c\/li\u003e\n\u003cli\u003eBad Habits\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Discipline is the Key to Stay Organized\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStay Within Your Systems\u003c\/li\u003e\n\u003cli\u003eLearn to Say No\u003c\/li\u003e\n\u003cli\u003eHave Organization Be Part of Your Life\u003c\/li\u003e\n\u003cli\u003ePlan for Tomorrow, Today\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Organizational Skills\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14359877681215,"sku":"SSLU082","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260631515484,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260631548252,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU082_Organizational_Skills_1.png?v=1590011966"},{"product_id":"executive-and-personal-assistants","title":"Executive and Personal Assistants","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Executive and Personal Assistants.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eBeing an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Executive and Personal Assistants.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eBeing an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eOur Executive and Personal Assistants course will show participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this course will provide participants with the necessary tools.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cform method=\"post\" name=\"course_form\" class=\"form-horizational ng-pristine ng-valid\" action=\"http:\/\/ebsi.learnupon.com\/courses\/319951\/details\" post-form-no-ajax=\"\"\u003e\n\u003cdiv class=\"card\"\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Working with Your Manager\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAdapting to Their Style\u003c\/li\u003e\n\u003cli\u003eAnticipate Their Needs\u003c\/li\u003e\n\u003cli\u003eGetting Your Responsibilities Defined\u003c\/li\u003e\n\u003cli\u003eWhen to Take the Initiative\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Administrative Soft Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSocial Intelligence\u003c\/li\u003e\n\u003cli\u003eBasic Business Acumen\u003c\/li\u003e\n\u003cli\u003eOffice Management\u003c\/li\u003e\n\u003cli\u003eActive Listening\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Effective Time Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCalendar Management\u003c\/li\u003e\n\u003cli\u003ePrepare for Changes and Surprises\u003c\/li\u003e\n\u003cli\u003eKeeping Others On Track\u003c\/li\u003e\n\u003cli\u003eUrgent\/Important Matrix\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Meeting Management\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreating An Agenda\u003c\/li\u003e\n\u003cli\u003eKeeping Minutes\u003c\/li\u003e\n\u003cli\u003eKeeping the Meeting On Time\u003c\/li\u003e\n\u003cli\u003eVariations for Large and Small Meetings\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Tools of the Trade (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEmail Protocol\u003c\/li\u003e\n\u003cli\u003eOffice Machinery\u003c\/li\u003e\n\u003cli\u003eComputer and Software Skills\u003c\/li\u003e\n\u003cli\u003eCommunication Skills\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Tools of the Trade (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePhone and Voicemail Etiquette\u003c\/li\u003e\n\u003cli\u003eWord Processing\u003c\/li\u003e\n\u003cli\u003eBusiness Writing\u003c\/li\u003e\n\u003cli\u003eInternet Research\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Being an Effective Gatekeeper\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFiltering Data and Information\u003c\/li\u003e\n\u003cli\u003eLearn to Say No\u003c\/li\u003e\n\u003cli\u003eDealing With Difficult People\u003c\/li\u003e\n\u003cli\u003eRecognize the Tricks\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Organizational Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePrioritizing Your Workload\u003c\/li\u003e\n\u003cli\u003eGoal Setting\u003c\/li\u003e\n\u003cli\u003ePlan for Tomorrow, Today\u003c\/li\u003e\n\u003cli\u003eStaying on Track\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Confidentiality Guidelines\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eYour Confidentially Duty\u003c\/li\u003e\n\u003cli\u003eBe Diplomatic and Discreet\u003c\/li\u003e\n\u003cli\u003eKeeping Data Secure\u003c\/li\u003e\n\u003cli\u003eWhat To Do in Sticky Situations\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Special Tasks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eProject Management\u003c\/li\u003e\n\u003cli\u003eTrade Shows\u003c\/li\u003e\n\u003cli\u003eInteracting with Clients\u003c\/li\u003e\n\u003cli\u003eSocial Media Management\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"text-center\"\u003e\u003cbutton class=\"btn btn-default mt-24 ng-binding\" ng-click=\"setObjectives()\"\u003eEdit Objectives\u003c\/button\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/form\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Executive and Personal Assistants\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14359967563839,"sku":"SSLU046","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260632629596,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260632662364,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU046_Executive_and_Personal_Assistants_1.png?v=1590011823"},{"product_id":"collaborative-business-writing","title":"Collaborative Business Writing","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Collaborative Business Writing.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWriting and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Collaborative Business Writing.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eWriting and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThis two hour Collaborative Business Writing course will give participants the knowledge and skills to collaborate with others and create that important document. Participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide participants with that extra benefit in the business world that a lot of people are losing.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: What is Collaborative Business Writing?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eClarifying the Objective\u003c\/li\u003e\n\u003cli\u003ePractical Writing Approaches\u003c\/li\u003e\n\u003cli\u003eCollaborative Writing Strategies\u003c\/li\u003e\n\u003cli\u003eCollaborative Writing Patterns\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Types of Collaborative Business Writing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eParallel Construction – ‘cut and paste’\u003c\/li\u003e\n\u003cli\u003eParallel Construction – ‘puzzle’\u003c\/li\u003e\n\u003cli\u003eSequential Summative Construction\u003c\/li\u003e\n\u003cli\u003eIntegrating Construction\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Collaborative Team Members\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTeam Leader Selection\u003c\/li\u003e\n\u003cli\u003eChief Editor Designation\u003c\/li\u003e\n\u003cli\u003eCharacteristics of Team Members\u003c\/li\u003e\n\u003cli\u003eWays to Build Collaborative Writing Team\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Collaborative Tools and Processes\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eOutlines and Storyboards\u003c\/li\u003e\n\u003cli\u003eCollaborative Planning\u003c\/li\u003e\n\u003cli\u003eCollaborative Revision\u003c\/li\u003e\n\u003cli\u003eCollaborative Team Cohesion\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Setting Style Guidelines\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eVoice and Person\u003c\/li\u003e\n\u003cli\u003eFormat\u003c\/li\u003e\n\u003cli\u003eConsistent Spelling of Commonly Used Words\u003c\/li\u003e\n\u003cli\u003eNumbers as Words or Figures\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Barriers to Successful Collaborative Writing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHoarding\u003c\/li\u003e\n\u003cli\u003eInnovation\u003c\/li\u003e\n\u003cli\u003eSearch\u003c\/li\u003e\n\u003cli\u003eKnowledge Transfer\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Overcoming Collaborative Writing Barriers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePracticing T-shaped Management\u003c\/li\u003e\n\u003cli\u003eBuilding Network of Alliances\u003c\/li\u003e\n\u003cli\u003eImplementing Enablers\u003c\/li\u003e\n\u003cli\u003eAssessing the Culture and Areas for Improvement\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Styles of Dealing with Conflict\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eEnsure that Good Relationships are the First Priority\u003c\/li\u003e\n\u003cli\u003eKeep People and Problems Separate\u003c\/li\u003e\n\u003cli\u003ePay Attention to the Interests that are Being Presented\u003c\/li\u003e\n\u003cli\u003eListen First, Talk Second\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Tips for Successful Business Writing Collaboration\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDetermine Purpose\u003c\/li\u003e\n\u003cli\u003eFormulate Outline and Organizational Format\u003c\/li\u003e\n\u003cli\u003eSelection of Team Leader\u003c\/li\u003e\n\u003cli\u003eAssign Writing Tasks and Associated Duties\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Examples of Collaborative Business Writing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWriting Emails\u003c\/li\u003e\n\u003cli\u003eWriting Reports\u003c\/li\u003e\n\u003cli\u003eWriting Training Manuals\u003c\/li\u003e\n\u003cli\u003eWriting Company Handbooks\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Collaborative Business Writing\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14362809663551,"sku":"SSLU022","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260634792284,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260634825052,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU022_Collaborative_Business_Writing_1.png?v=1590011743"},{"product_id":"budgets-and-financial-analysis","title":"Budgets and Financial Reports","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Budgets and Financial Reports.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eMoney matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you\"ll want to know what people are talking about, and you\"ll want to be able to participate in the discussion.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Budgets and Financial Reports.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eMoney matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you\"ll want to know what people are talking about, and you\"ll want to be able to participate in the discussion.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThis two hour Budgets And Financial Reports course will give you a solid foundation in finance. We\"ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Glossary\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat Is Finance\u003c\/li\u003e\n\u003cli\u003eCommonly Used Terms\u003c\/li\u003e\n\u003cli\u003eKey Players (People, Jobs)\u003c\/li\u003e\n\u003cli\u003eImportant Finance Organizations\u003c\/li\u003e\n\u003cli\u003eUnderstanding GAAP\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Understanding Financial Statement\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBalance Sheets\u003c\/li\u003e\n\u003cli\u003eIncome Statements (AKA Profit And Loss Statements)\u003c\/li\u003e\n\u003cli\u003eStatement Of Retained Earnings\u003c\/li\u003e\n\u003cli\u003eStatement Of Cash Flows\u003c\/li\u003e\n\u003cli\u003eAnnual Reports\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Analyzing Financial Statements, Part One\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIncome Ratios\u003c\/li\u003e\n\u003cli\u003eProfitability Ratios\u003c\/li\u003e\n\u003cli\u003eLiquidity Ratios\u003c\/li\u003e\n\u003cli\u003eWorking Capital Ratios\u003c\/li\u003e\n\u003cli\u003eBankruptcy Ratios\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Analyzing Financial Statements, Part Two\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLong Term Analysis Ratios\u003c\/li\u003e\n\u003cli\u003eCoverage Ratios\u003c\/li\u003e\n\u003cli\u003eLeverage Ratios\u003c\/li\u003e\n\u003cli\u003eCalculating Return On Investment (ROI)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Understanding Budgets\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCommon Types Of Budgets\u003c\/li\u003e\n\u003cli\u003eWhat Information Do I Need?\u003c\/li\u003e\n\u003cli\u003eWho Should Be Involved?\u003c\/li\u003e\n\u003cli\u003eWhat Should A Budget Look Like?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Budgeting Made Easy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFactoring In Historical Data\u003c\/li\u003e\n\u003cli\u003eGathering Related Information\u003c\/li\u003e\n\u003cli\u003eAdjusting For Special Circumstances\u003c\/li\u003e\n\u003cli\u003eComputer Based Methods\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Advanced Forecasting Techniques\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUsing The Average\u003c\/li\u003e\n\u003cli\u003eRegression Analysis\u003c\/li\u003e\n\u003cli\u003eExtrapolation\u003c\/li\u003e\n\u003cli\u003eFormal Financial Models\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Managing The Budget\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eHow To Tell If You’re On The Right Track\u003c\/li\u003e\n\u003cli\u003eShould Your Budget Be Updated\u003c\/li\u003e\n\u003cli\u003eKeeping A Diary Of Lessons Learned\u003c\/li\u003e\n\u003cli\u003eWhen To Panic\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Making Smart Purchasing Decisions\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003e10 Questions You Must Ask\u003c\/li\u003e\n\u003cli\u003eDetermining The Payback Period\u003c\/li\u003e\n\u003cli\u003eDeciding Whether To Lease Or Buy\u003c\/li\u003e\n\u003cli\u003eThinking Outside The Box\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: A Glimpse Into The Legal World\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eA Brief History\u003c\/li\u003e\n\u003cli\u003eThe Sarbanes Oxley Act\u003c\/li\u003e\n\u003cli\u003eCEO\/CFO Certification\u003c\/li\u003e\n\u003cli\u003eThinking Outside The Box\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Budgets and Financial Reports\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14367522947135,"sku":"SSLU012","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260635447644,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260635480412,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU012_Budgets_And_Financial_Reports-1.png?v=1590011721"},{"product_id":"basic-bookkeeping","title":"Basic Bookkeeping","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Basic Bookkeeping.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNumbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and...\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Basic Bookkeeping.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eSSLU09 Basic Bookkeeping\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eNumbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.\u003cbr\u003e\u003cbr\u003eSome of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to\u003cspan\u003e \u003c\/span\u003e\u003cu\u003eBasic Bookkeeping!\u003c\/u\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/h5\u003e\n\u003cform method=\"post\" name=\"course_form\" class=\"form-horizational ng-pristine ng-valid\" action=\"http:\/\/ebsi.learnupon.com\/courses\/239507\/details\" post-form-no-ajax=\"\"\u003e\n\u003cdiv class=\"card\"\u003e\n\u003csection\u003e\u003cmain\u003e\n\u003cdiv class=\"ng-scope\" ng-if=\"!!course.objectives\"\u003e\n\u003cdiv class=\"ck-editor-content ng-binding\" bind-html-compile=\"course.objectives\" trust=\"\"\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003e\u003cu\u003eSSLU09 Basic Bookkeeping \u003c\/u\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Basic Terminology (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBalance Sheet\u003c\/li\u003e\n\u003cli\u003eAssets\u003c\/li\u003e\n\u003cli\u003eLiabilities\u003c\/li\u003e\n\u003cli\u003eEquity\u003c\/li\u003e\n\u003cli\u003eIncome Statement\u003c\/li\u003e\n\u003cli\u003eRevenue\u003c\/li\u003e\n\u003cli\u003eCost of Goods Sold\u003c\/li\u003e\n\u003cli\u003eExpenses\u003c\/li\u003e\n\u003cli\u003eAccounting Period\u003c\/li\u003e\n\u003cli\u003eReview\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Basic Terminology (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAccounts Receivable\u003c\/li\u003e\n\u003cli\u003eAccounts Payable\u003c\/li\u003e\n\u003cli\u003eDepreciation\u003c\/li\u003e\n\u003cli\u003eGeneral Ledger\u003c\/li\u003e\n\u003cli\u003eInterest\u003c\/li\u003e\n\u003cli\u003eInventory\u003c\/li\u003e\n\u003cli\u003eJournals\u003c\/li\u003e\n\u003cli\u003ePayroll\u003c\/li\u003e\n\u003cli\u003eTrial Balance\u003c\/li\u003e\n\u003cli\u003eReview\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Accounting Methods\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCash Method\u003c\/li\u003e\n\u003cli\u003eAccrual Method\u003c\/li\u003e\n\u003cli\u003eDifferences between Cash and Accrual\u003c\/li\u003e\n\u003cli\u003eModule Four: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Keeping Track of Your Business\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAccounts Payable\u003c\/li\u003e\n\u003cli\u003eAccounts Receivable\u003c\/li\u003e\n\u003cli\u003eThe Journal\u003c\/li\u003e\n\u003cli\u003eThe General Ledger\u003c\/li\u003e\n\u003cli\u003eCash Management\u003c\/li\u003e\n\u003cli\u003eModule Five: Review Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Understanding the Balance Sheet\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Accounting Equation\u003c\/li\u003e\n\u003cli\u003eDouble-Entry Accounting\u003c\/li\u003e\n\u003cli\u003eTypes of Assets\u003c\/li\u003e\n\u003cli\u003eTypes of Liabilities\u003c\/li\u003e\n\u003cli\u003eEquity\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Other Financial Statements\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIncome Statement\u003c\/li\u003e\n\u003cli\u003eCash Flow Statement\u003c\/li\u003e\n\u003cli\u003eCapital Statement\u003c\/li\u003e\n\u003cli\u003eBudget vs. Actual\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Payroll Accounting \/ Terminology\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGross Wages\u003c\/li\u003e\n\u003cli\u003eNet Wages\u003c\/li\u003e\n\u003cli\u003eEmployee Tax Withholding\"s\u003c\/li\u003e\n\u003cli\u003eEmployer Tax Expenses\u003c\/li\u003e\n\u003cli\u003eSalary Deferrals\u003c\/li\u003e\n\u003cli\u003eEmployee Payroll\u003c\/li\u003e\n\u003cli\u003eEmployee Benefits\u003c\/li\u003e\n\u003cli\u003eTracking Accrued Leave\u003c\/li\u003e\n\u003cli\u003eGovernment Payroll Returns\/Reports\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: End of Period Procedures\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDepreciating Your Assets\u003c\/li\u003e\n\u003cli\u003eReconciling Cash\u003c\/li\u003e\n\u003cli\u003eReconciling Investments\u003c\/li\u003e\n\u003cli\u003eWorking with the Trial Balance\u003c\/li\u003e\n\u003cli\u003eBad Debt\u003c\/li\u003e\n\u003cli\u003ePosting Adjustments and Corrections\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Financial Planning, Budgeting and Control\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eReasons for Budgeting\u003c\/li\u003e\n\u003cli\u003eCreating a Budget\u003c\/li\u003e\n\u003cli\u003eComparing Budget to Actual Expenses\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Auditing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is an Audit?\u003c\/li\u003e\n\u003cli\u003eWhen and Why Would You Audit?\u003c\/li\u003e\n\u003cli\u003eInternal\u003c\/li\u003e\n\u003cli\u003eExternal\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"text-center\"\u003e\u003cbutton class=\"btn btn-default mt-24 ng-binding\" ng-click=\"setObjectives()\"\u003eEdit Objectives\u003c\/button\u003e\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/form\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Basic Bookkeeping\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14367543394367,"sku":"SSLU009","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260635578716,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260635611484,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU09_Basic_Bookkeeping_1.png?v=1590011713"},{"product_id":"archiving-and-records-management","title":"Archiving and Records Management","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Archiving and Records Management.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eEvery organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the core principles and practical approaches covered in Archiving and Records Management.\u003c\/li\u003e\n\u003cli\u003eRecognise situations where those approaches can improve workplace decisions or performance.\u003c\/li\u003e\n\u003cli\u003eApply the course ideas more confidently in day-to-day professional situations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eEvery organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the bottom line.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWith our Archiving and Records Management two hour course, participants will know how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Understanding Records\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat is Records Management?\u003c\/li\u003e\n\u003cli\u003eDefining Records\u003c\/li\u003e\n\u003cli\u003eArchives vs. Records\u003c\/li\u003e\n\u003cli\u003eLife Cycle\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Management of Records\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhat Is and Is Not a Record?\u003c\/li\u003e\n\u003cli\u003eRecord Programs\u003c\/li\u003e\n\u003cli\u003eManagement of Systems\u003c\/li\u003e\n\u003cli\u003eDeveloping Standards\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Context (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTechniques for Analyzing Records\u003c\/li\u003e\n\u003cli\u003eCollecting Information\u003c\/li\u003e\n\u003cli\u003eOrganizational Needs\u003c\/li\u003e\n\u003cli\u003eLegal Demands\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Context (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRoutine Process\u003c\/li\u003e\n\u003cli\u003eCreative Process\u003c\/li\u003e\n\u003cli\u003eSystem Analysis\u003c\/li\u003e\n\u003cli\u003eRecords Survey\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Classification\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eFunctionality\u003c\/li\u003e\n\u003cli\u003ePrioritize\u003c\/li\u003e\n\u003cli\u003eAssess and Review\u003c\/li\u003e\n\u003cli\u003eDevelop a Tool\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Paper-Based Systems\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eArranging and Grouping\u003c\/li\u003e\n\u003cli\u003eBuilding Files\u003c\/li\u003e\n\u003cli\u003eElementary \u0026amp; Intermediate\u003c\/li\u003e\n\u003cli\u003eMetadata\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Electronic Records\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eClassifying\u003c\/li\u003e\n\u003cli\u003eFolders and Directories\u003c\/li\u003e\n\u003cli\u003eGroupings\u003c\/li\u003e\n\u003cli\u003eMetadata\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Hybrid Systems\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRoutine Processes\u003c\/li\u003e\n\u003cli\u003eCreative Processes\u003c\/li\u003e\n\u003cli\u003eDesign\u003c\/li\u003e\n\u003cli\u003eLimitations\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Appraisals \u0026amp; Systems\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTaxonomy of Values\u003c\/li\u003e\n\u003cli\u003eMacro Appraisal\u003c\/li\u003e\n\u003cli\u003eStrategy \u0026amp; Criteria\u003c\/li\u003e\n\u003cli\u003eDocument \u0026amp; Review Decisions\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Record Maintenance\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePaper\u003c\/li\u003e\n\u003cli\u003eElectronic\u003c\/li\u003e\n\u003cli\u003eCreate Archives\u003c\/li\u003e\n\u003cli\u003eConversion\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Archiving and Records Management\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14367565840447,"sku":"SSLU006","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260635840860,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260635873628,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU06_Archiving_screen1.png?v=1590011706"},{"product_id":"administrative-support","title":"Administrative Support","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Administrative Support.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAdministrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can\"t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Administrative Support.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eAdministrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can\"t live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cbr\u003eIn this two hour\u003cspan\u003e \u003c\/span\u003e\u003cu\u003eAdministrative Support\u003c\/u\u003e\u003cspan\u003e \u003c\/span\u003ecourse, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Getting Organized, Part One\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDealing with E-Mail\u003c\/li\u003e\n\u003cli\u003eManaging Electronic Files\u003c\/li\u003e\n\u003cli\u003eKeeping Track of the Paper Trail\u003c\/li\u003e\n\u003cli\u003eMaking the Most of Voice Mail\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Getting Organized, Part Two\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eKeeping Your Workspace Organized\u003c\/li\u003e\n\u003cli\u003eUsing a To-Do Book\u003c\/li\u003e\n\u003cli\u003eThe Extra Mile: Adding Project Management Techniques to Your Toolbox\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Managing Time\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eManaging Your Time\u003c\/li\u003e\n\u003cli\u003eKeeping Others on Track\u003c\/li\u003e\n\u003cli\u003eMaintaining Schedules\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Getting It All Done On Time\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePrioritizing\u003c\/li\u003e\n\u003cli\u003eThe Secret to Staying on Track\u003c\/li\u003e\n\u003cli\u003eGoal Setting\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Special Tasks\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePlanning Small Meetings\u003c\/li\u003e\n\u003cli\u003ePlanning Large Meetings\u003c\/li\u003e\n\u003cli\u003eOrganizing Travel\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven:  Verbal Communication Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eListening and Hearing: They Aren’t the Same Thing\u003c\/li\u003e\n\u003cli\u003eAsking Questions\u003c\/li\u003e\n\u003cli\u003eCommunicating with Power\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Non-Verbal Communication Skills\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBody Language\u003c\/li\u003e\n\u003cli\u003eThe Signals You Send to Others\u003c\/li\u003e\n\u003cli\u003eIt\"s Not What You Say, It\"s How You Say It\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Empowering Yourself\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBeing Assertive\u003c\/li\u003e\n\u003cli\u003eResolving Conflict\u003c\/li\u003e\n\u003cli\u003eBuilding Consensus\u003c\/li\u003e\n\u003cli\u003eMaking Decisions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: The Team of Two\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWorking with Your Manager\u003c\/li\u003e\n\u003cli\u003eInfluencing Skills\u003c\/li\u003e\n\u003cli\u003eWhat to Do in Sticky Situations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Taking Care of Yourself\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eErgonomics\u003c\/li\u003e\n\u003cli\u003eStress Management\u003c\/li\u003e\n\u003cli\u003eDealing with a Heavy Workload\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/administrative-office-procedures\"\u003eAdministrative Office Procedures\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Administrative Support\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14367602049087,"sku":"SSLU003","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260636397916,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260636430684,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU03Screen1PNG.png?v=1590011695"},{"product_id":"administrative-office-procedures","title":"Administrative Office Procedures","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Administrative Office Procedures.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAdministrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our two hour...\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Administrative Office Procedures.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSSLU002 Administrative Office Procedures \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eAdministrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.\u003cbr\u003e\u003cbr\u003eWith our\u003cspan\u003e two hour \u003c\/span\u003e\u003cu\u003eAdministrative Office Procedures\u003c\/u\u003e\u003cspan\u003e \u003c\/span\u003ecourse, participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company\"s vision and its everyday operations.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e \u003c\/p\u003e\n\u003ch5 class=\"ng-scope\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Why Your Office Needs Administrative Procedures\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBusiness Continuity \u0026amp; Succession Planning\u003c\/li\u003e\n\u003cli\u003eInternal and External Audit Requirements\u003c\/li\u003e\n\u003cli\u003eRecovery Planning\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Gathering the Right Tools\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBinder \u0026amp; Section Divider\u003c\/li\u003e\n\u003cli\u003eSheet Protectors\u003c\/li\u003e\n\u003cli\u003eCover to Cover Binders\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Identifying Procedures to Include\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTracking Tasks for Some Days\u003c\/li\u003e\n\u003cli\u003eReach Out to Other Employees for Feedback\/Ideas\u003c\/li\u003e\n\u003cli\u003eWrite Down Daily Tasks\u003c\/li\u003e\n\u003cli\u003eKeep Track Using a Spreadsheet\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Top Five Procedures to Record\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUse a Template to Stay Consistent from Track to Track\u003c\/li\u003e\n\u003cli\u003eBe as Detailed as Possible\u003c\/li\u003e\n\u003cli\u003eUse Bullet Points Instead of Paragraphs\u003c\/li\u003e\n\u003cli\u003eAsk Someone to Execute the Procedure\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: What to Include in Your Binder (I)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePhone Etiquette \u0026amp; Business Writing\u003c\/li\u003e\n\u003cli\u003eEffective Time Management\u003c\/li\u003e\n\u003cli\u003eCreating Meeting Arrangements\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: What to Include in Your Binder (II)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePolicy on Absences \u0026amp; Breaks\u003c\/li\u003e\n\u003cli\u003eSalaries \u0026amp; Benefits\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Organizing Your Binder\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreate a Table of Contents \u0026amp; List Each Section (e.g. Accounting)\u003c\/li\u003e\n\u003cli\u003eList Procedures in that Section\u003c\/li\u003e\n\u003cli\u003eKeep Binder Updated with any New Changes\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: What Not to Include in the Procedure Guide\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003ePasswords\u003c\/li\u003e\n\u003cli\u003eIdentify Other Confidential Information Via Your Employer\u003c\/li\u003e\n\u003cli\u003eStore Information in a Separate Folder Outside of the Guide\u003c\/li\u003e\n\u003cli\u003eFind a Secure Location to Store\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Share Office Procedure Guide\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGive Guide to Boss\/Executive to Review\u003c\/li\u003e\n\u003cli\u003eInform Office Personnel of Procedure Guide\u003c\/li\u003e\n\u003cli\u003ePlace Guide in a Visible Area\u003c\/li\u003e\n\u003cli\u003eAllow Office Personnel to Express Improvements\/Updates if Needed\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Successfully Executing the Guide\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreate a One Hour Meeting\/Seminar for Employees\u003c\/li\u003e\n\u003cli\u003eStay Consistent with Procedures\u003c\/li\u003e\n\u003cli\u003eMake Employees Aware of any Updated Changes\u003c\/li\u003e\n\u003cli\u003eKeep Open to Improvements\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/administrative-support\"\u003eAdministrative Support\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Administrative Office Procedures\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14367608799295,"sku":"SSLU002","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260636463452,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260636496220,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU02screen.png?v=1590011693"},{"product_id":"business-writing","title":"Business Writing","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Business Writing.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWriting is a key method of communication for most people, and it\"s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. This two...\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Business Writing.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cspan\u003eWriting is a key method of communication for most people, and it\"s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eThis two hour \u003c\/span\u003e\u003cu\u003eBusiness Writing\u003c\/u\u003e\u003cspan\u003e course will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003e\u003cmeta charset=\"utf-8\"\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule One: Getting Started\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Two: Working with Words\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eSpelling\u003c\/li\u003e\n\u003cli\u003eGrammar\u003c\/li\u003e\n\u003cli\u003eCreating a Cheat Sheet\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Three: Constructing Sentences\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eParts of a Sentence\u003c\/li\u003e\n\u003cli\u003ePunctuation\u003c\/li\u003e\n\u003cli\u003eTypes of Sentences\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Four: Creating Paragraphs\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Basic Parts\u003c\/li\u003e\n\u003cli\u003eOrganization Methods\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Five: Writing Meeting Agendas\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Basic Structure\u003c\/li\u003e\n\u003cli\u003eChoosing a Format\u003c\/li\u003e\n\u003cli\u003eWriting the Agenda\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Six: Writing E-mails\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eAddressing Your Message\u003c\/li\u003e\n\u003cli\u003eGrammar and Acronyms\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Seven: Writing Business Letters\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Basic Structure\u003c\/li\u003e\n\u003cli\u003eChoosing a Format\u003c\/li\u003e\n\u003cli\u003eWriting the Letter\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eight: Writing Proposals\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Basic Structure\u003c\/li\u003e\n\u003cli\u003eChoosing a Format\u003c\/li\u003e\n\u003cli\u003eWriting the Proposal\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Nine: Writing Reports\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Basic Structure\u003c\/li\u003e\n\u003cli\u003eChoosing a Format\u003c\/li\u003e\n\u003cli\u003eWriting the Report\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Ten: Other Types of Documents\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRequests for Proposals\u003c\/li\u003e\n\u003cli\u003eProjections\u003c\/li\u003e\n\u003cli\u003eExecutive Summaries\u003c\/li\u003e\n\u003cli\u003eBusiness Cases\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eModule Eleven: Proofreading and Finishing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eA Proofreading Primer\u003c\/li\u003e\n\u003cli\u003eHow Peer Review Can Help\u003c\/li\u003e\n\u003cli\u003ePrinting and Publishing\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eReview Questions\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Business Writing\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":14367657852991,"sku":"SSLU017","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260636528988,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260636561756,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU17_Business_Writing_screen.png?v=1590011729"},{"product_id":"accountability-in-the-workplace","title":"Accountability in the Workplace","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Accountability in the Workplace.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccountability in the Workplace Objectives: In this two hour course unit you will learn the informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the core principles and practical approaches covered in Accountability in the Workplace.\u003c\/li\u003e\n\u003cli\u003eRecognise situations where those approaches can improve workplace decisions or performance.\u003c\/li\u003e\n\u003cli\u003eApply the course ideas more confidently in day-to-day professional situations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for HR professionals, managers, supervisors and people responsible for workplace policies, employee development or team performance.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eAccountability in the Workplace\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003e\u003cstrong\u003eObjectives:\u003c\/strong\u003e In this two hour course unit you will learn the informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eAccountability helps to ensure that every employee will take responsibility for their performance and behaviors, and continue to manage this responsibility. When we implement goals and communicate with one another, we can achieve powerful results. Building an accountable workplace requires strong teamwork and collaboration. Every team member must have a strong understanding of the values of the company and recognize the importance of their dedication, in order to attain success. \u003c\/p\u003e\n\u003cp\u003eThis course will provide you with informative tools and practical strategies that can be used to help empower the team to work towards achieving the benefits of accountability. Accountable employees will fuel performance and productivity, and generate an enhanced workplace.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCourse Objectives:\u003c\/strong\u003e \u003cbr\u003e• Define accountability and personal accountability\u003cbr\u003e• Differentiate between ownership and accountability \u003cbr\u003e• Use feedback as a tool to enhance performance\u003cbr\u003e• Understand the barriers of workplace accountability\u003cbr\u003e• Focus on building accountability leadership\u003cbr\u003e• Effectively set SMART goals\u003cbr\u003e• Identify the components of the cycle of accountability\u003cbr\u003e• Work towards achieving the benefits of accountability\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan data-mce-fragment=\"1\"\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003ch5\u003eUnit Contents:\u003c\/h5\u003e\n\u003cp\u003e\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e1. Getting Started\u003c\/strong\u003e\u003cbr\u003eGetting Started\u003cbr\u003eIn this topic you will cover a basic introduction to the course unit and its objectives.\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e2. What is Accountability?\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eWhat is Accountability?\u003cbr\u003eDefining Accountability\u003cbr\u003ePersonal Accountability\u003cbr\u003eBeing Held Accountable\u003cbr\u003eAccountability vs. Blame\u003cbr\u003eUnderstanding the Importance\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e3. Creating an Accountable Workplace\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eCreating an Accountable Workplace\u003cbr\u003eModeling Accountability\u003cbr\u003eValuing Accountability\u003cbr\u003eThe Front-Loading Benefits\u003cbr\u003eTeamwork\u003cbr\u003eThe Accountability Cycle\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e4. The C’s of Accountability\u003c\/strong\u003e \u003cbr\u003eIn this topic you will cover: \u003cbr\u003eThe C’s of Accountability\u003cbr\u003eClarification\u003cbr\u003eCommon Purpose\u003cbr\u003eCommunication\u003cbr\u003eCollaboration\u003cbr\u003eConsequences\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e5. Building Ownership\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eBuilding Ownership\u003cbr\u003eOwnership vs. Accountability\u003cbr\u003eThe Ownership Mentality\u003cbr\u003eWhy Does it Matter?\u003cbr\u003eThe Weight of Micromanaging\u003cbr\u003eSharing Your Vision\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e6. Accountability in Leadership\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eAccountability in Leadership\u003cbr\u003eWhat is Leadership?\u003cbr\u003eThe Role of the Organization\u003cbr\u003eThe Role of the Manager\u003cbr\u003eThe Role of the Employee\u003cbr\u003eStrengthening Leadership Accountability\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e7. The Power of Goal-Setting\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eThe Power of Goal-Setting\u003cbr\u003eSetting SMART Goals\u003cbr\u003eWho is Accountable?\u003cbr\u003eIdentifying Your “Why”\u003cbr\u003eGoal Lengths\u003cbr\u003eRemaining Loyal to Your Goals\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e8. Feedback as a Tool\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eFeedback as a Tool\u003cbr\u003eChoosing Positivity\u003cbr\u003eConsidering the Time Frame\u003cbr\u003eGiving Feedback\u003cbr\u003eReceiving Feedback\u003cbr\u003eCreating an Action Plan\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e9. Effective Delegation\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eEffective Delegation\u003cbr\u003eWhat is Delegation?\u003cbr\u003eHow to Delegate\u003cbr\u003eWhen to Delegate\u003cbr\u003eWhom Should You Delegate\u003cbr\u003eDismissing Delegation\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e10. Barriers to Accountability\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eBarriers to Accountability\u003cbr\u003eFailure to Meet Expectations\u003cbr\u003eLack of Self-Confidence\u003cbr\u003eLacking Alignment\u003cbr\u003eOvercoming Obstacles\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e11. The Benefits of Accountability\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eThe Benefits of Accountability\u003cbr\u003eImproving Performance\u003cbr\u003eBuilding Trust and Integrity\u003cbr\u003eEmployee Engagement\u003cbr\u003eWorkplace Satisfaction\u003cbr\u003eDedication to Your Role\u003cbr\u003eCase Study\u003cbr\u003eSelf-test Quiz\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e12. Wrapping up and Test Results\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003eCourse Conclusion\u003cbr\u003eWrapping up\u003cbr\u003eTest Results Summary\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Accountability in the Workplace\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":35853357449376,"sku":"SSLU132","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260643049820,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260643082588,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/SSLU132AccountabilityintheWorkplacecover.png?v=1598333009"},{"product_id":"work-smarter-with-evernote","title":"Work Smarter With Evernote","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Work Smarter With Evernote.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWork Smarter With Evernote Objectives: This course provides basic and advanced knowledge on how to organize one’s information and life using Evernote.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Work Smarter With Evernote.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eWork Smarter With Evernote\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003eObjectives: This course provides basic and advanced knowledge on how to organize one’s information and life using Evernote.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eUnit Contents:\u003c\/h5\u003e\n\u003cp\u003e\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e1. Basic Evernote\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003e1. Basic Evernote\u003cbr\u003e1.1 What is Evernote\u003cbr\u003e1.2 An Overview\u003cbr\u003e1.3 Options and Pricing\u003cbr\u003e1.4 Set Up For PC\u003cbr\u003e1.5 Set Up For Mobile\u003cbr\u003e1.6 Sharing\u003cbr\u003e1.7 Zapier and IFFTT\u003cbr\u003e1.8 Integration with IFFTT\u003cbr\u003e1.9 Document Scanning\u003cbr\u003e1.10 Voice Notes and Dictation\u003cbr\u003e1.11 Note Taking\u003cbr\u003e1.12 Filing and Organization\u003cbr\u003e1.13 Calendar Integration\u003cbr\u003e1.14 Task Integration\u003cbr\u003e1.15 Connection To Google Drive\u003cbr\u003e1.16 Zapier and Trello\u003cbr\u003e1.17 Zapier and Wordpress\u003cbr\u003e1.18 Zapier and Dropbox\u003cbr\u003e1.19 Zapier, Pinterest and Twitter\u003cbr\u003e1.20 Conclusion\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e2. Advanced Evernote\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003e2. Advanced Evernote\u003cbr\u003e2.1 Evernote Advanced\u003cbr\u003e2.2 Collaboration Overview\u003cbr\u003e2.3 Business Notebooks\u003cbr\u003e2.4 Content Collection\u003cbr\u003e2.5 Strategize\u003cbr\u003e2.6 Organize\u003cbr\u003e2.7 Sharing\u003cbr\u003e2.8 Assigning\u003cbr\u003e2.9 Work Chat\u003cbr\u003e2.10 Shared Documents\u003cbr\u003e2.11 Voice Messages\u003cbr\u003e2.12 Personal and Shared Space\u003cbr\u003e2.13 Naming Documents\u003cbr\u003e2.14 Artifacts\u003cbr\u003e2.15 Team Training Center\u003cbr\u003e2.16 Customers and Suppliers Interface\u003cbr\u003e2.17 Partners and Team Members Interface\u003cbr\u003e2.18 Creating Templates For Future Collaboration\u003cbr\u003e2.19 Utilizing Previously Created Templates\u003cbr\u003e2.20 Managing Joint Team Expenses\u003cbr\u003e2.21 Conclusion\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Work Smarter With Evernote\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":35862759833760,"sku":"VCB-001","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260643115356,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260643148124,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/VCB-001Evernotecover.png?v=1598374892"},{"product_id":"bookkeeping-with-quicken","title":"Bookkeeping with Quicken","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Bookkeeping with Quicken.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eBookkeeping with Quicken Objectives: This course provides basic and advanced knowledge on how to use Quicken as a personal accounts management tool for your business.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Bookkeeping with Quicken.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eBookkeeping with Quicken\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003eObjectives: This course provides basic and advanced knowledge on how to use Quicken as a personal accounts management tool for your business.\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 3 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eUnit Contents:\u003c\/h5\u003e\n\u003cp\u003e\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e1. Basic Quicken Training\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003e1. Basic Quicken Training\u003cbr\u003e1.1 Getting Started with Quicken\u003cbr\u003e1.2 What Version Do I Need\u003cbr\u003e1.3 Navigating Quicken\u003cbr\u003e1.4 Initial File Operations\u003cbr\u003e1.5 Cash on Hand\u003cbr\u003e1.6 Add PayPal (Standard)\u003cbr\u003e1.7 Determine Category\u003cbr\u003e1.8 PayPal For Business ID Too Long\u003cbr\u003e1.9 Uncategorized Transactions\u003cbr\u003e1.10 Accounting for Future Recurring Payments\u003cbr\u003e1.11 Memorize Payees and Payments\u003cbr\u003e1.12 Memorize Payments and Payees\u003cbr\u003e1.13 Tracking Receipts\u003cbr\u003e1.14 Splitting Transactions\u003cbr\u003e1.15 Tracking Cash Purchases\u003cbr\u003e1.16 Monitoring Cash Position with Calendar\u003cbr\u003e1.17 Is the Business Profitable\u003cbr\u003e1.18 Tracking Receipts on Mobile\u003cbr\u003e1.19 Tracking Mileage\u003cbr\u003e1.20 Is My Data Secure\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e2. Advanced Quicken Training\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003e2. Advanced Quicken Training\u003cbr\u003e2.1 Accounting Statements and Tax Statements\u003cbr\u003e2.2 Invoicing Clients\u003cbr\u003e2.3 Design Default Invoice\u003cbr\u003e2.4 Receiving Payment Accounting for Receivables\u003cbr\u003e2.5 Refunding an Invoiced Client\u003cbr\u003e2.6 B Addendum Working with Personal Funds\u003cbr\u003e2.7 Working with Personal Funds to Purchase Business Items\u003cbr\u003e2.8 Issuing A Credit for Invoiced Customer\u003cbr\u003e2.9 Making Sales on An Affiliate Platform\u003cbr\u003e2.10 Creating Categories for Affiliate Sales\u003cbr\u003e2.11 Getting A Credit Card Loan\u003cbr\u003e2.12 Payment on The Credit Card Loan\u003cbr\u003e2.13 Outsource Expense\u003cbr\u003e2.14 Buying an Item for Resale\u003cbr\u003e2.15 Selling the Inventory Asset\u003cbr\u003e2.16 Tracking Your Bitcoin\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e3. Using Quicken Reporting for Business Management\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover:\u003cbr\u003e3.1 Accounting-statements-and-tax-statements\u003cbr\u003e3.2 Invoicing-clients\u003cbr\u003e3.3 Design-default-invoice\u003cbr\u003e3.4 Recieving-payment-accounting-for-recievables\u003cbr\u003e3.5 Refunding-an-invoiced-client\u003cbr\u003e3.6 B-addendum-working-with-personal-funds\u003cbr\u003e3.6 Working-with-personal-funds-to-purchase-business-items\u003cbr\u003e3.7 Issuing-a-credit-for-invoiced-customer\u003cbr\u003e3.8 Making-Sales-On-An-Affiliate-Platform\u003cbr\u003e3.9 Creating-Categories-For-Affiliate-Sales\u003cbr\u003e3.10 Getting-A-Credit-Card-Loan\u003cbr\u003e3.11 Payment-On-The-Credit-Card-Loan\u003cbr\u003e3.12 Outsource-Expense\u003cbr\u003e3.13 Buying-An-Item-For-Resale\u003cbr\u003e3.14 Selling-The-Inventory-Asset\u003cbr\u003e3.15 Tracking-Your-Bitcoin\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Bookkeeping with Quicken\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":35878952927392,"sku":"VCB-004","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260643311964,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260643344732,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/VCB-004Quickencover.png?v=1598409115"},{"product_id":"using-dragon","title":"Using Dragon","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Using Dragon.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUsing Dragon Objectives: This course provides basic and advanced knowledge on how to use Dragon speach recognition to create content quickly.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Using Dragon.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for digital marketers, SME owners, entrepreneurs, sales and marketing professionals and anyone responsible for online business growth.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eUsing Dragon\u003c\/strong\u003e\u003cbr\u003e\u003cbr\u003eObjectives: This course provides basic and advanced knowledge on how to use Dragon speach recognition to create content quickly.\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003eUnit Contents:\u003c\/h5\u003e\n\u003cp\u003e\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e1. Starting with Dragon\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003e1. Starting with Dragon\u003cbr\u003e1.1 Dragon Naturally Speaking Overview\u003cbr\u003e1.2 Versions and Pricing\u003cbr\u003e1.3 Should I Upgrade\u003cbr\u003e1.4 Install And Set Up\u003cbr\u003e1.5 Issues with Purchase And Activation\u003cbr\u003e1.6 Creating the Profile\u003cbr\u003e1.7 Using the Vocabulary Editor\u003cbr\u003e1.8 Importing Word Lists\u003cbr\u003e1.9 Learn from Existing-Documents\u003cbr\u003e1.10 Customize By E-Mail\u003cbr\u003e1.11 Basic Mic Operation 1\u003cbr\u003e1.12 Basic Mic Operation 2\u003cbr\u003e1.13 Basic Dictation 1\u003cbr\u003e1.14 Dictation Common But Infrequent Text\u003cbr\u003e1.15 Restricted Recognition\u003cbr\u003e1.16 Correction 1\u003cbr\u003e1.17 Correction 2\u003cbr\u003e1.18 Dragon Anywhere 1\u003cbr\u003e1.19 Dragon Anywhere 2\u003cbr\u003e1.20 Conclusion\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e2. Advanced Dragon Training\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003e2. Advanced Dragon Training\u003cbr\u003e2.1 Overview\u003cbr\u003e2.2 Adding Profiles\u003cbr\u003e2.3 Working With Other Voices\u003cbr\u003e2.4 Transcribing Recorded Audio\u003cbr\u003e2.5 Transcribing Live Audio\u003cbr\u003e2.6 Using Playback-Advanced\u003cbr\u003e2.7 Demonstration of Smart Formatting in Correction Mode\u003cbr\u003e2.8 Editing By Voice 1\u003cbr\u003e2.9 Editing By Voice 2\u003cbr\u003e2.10 Formatting By Voice 1\u003cbr\u003e2.11 Formatting By Voice 2\u003cbr\u003e2.12 Using Search By Voice\u003cbr\u003e2.13 Voice Pressing\u003cbr\u003e2.14 Using Voice Pressing\u003cbr\u003e2.15 Using Find and Replace\u003cbr\u003e2.16 Searching the Web\u003cbr\u003e2.17 Posting to Social Media\u003cbr\u003e2.18 Dragon Anywhere Editing and Formatting\u003cbr\u003e2.19 Dragon Anywhere Syncing with Other Apps\u003cbr\u003e2.20 Conclusion\u003cbr\u003e\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/internet-marketing\"\u003eInternet Marketing\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-digital-marketing-academy\"\u003eeBSI Digital Marketing Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/internet-marketing\"\u003eInternet Marketing\u003c\/a\u003e \u0026gt; Using Dragon\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/internet-marketing\"\u003eInternet Marketing\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-digital-marketing-academy\"\u003eeBSI Digital Marketing Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":35880839184544,"sku":"VCB-006","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260643377500,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260643410268,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/VCB-006UsingDragoncover.png?v=1598411584"},{"product_id":"google-apps-productivity","title":"Google Apps Productivity","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Google Apps Productivity.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIn this two hour video course you will learn about the power of using Google Apps for your personal and business productivity. Using practical over the shoulder video tutorials you will be taken through a whole host of practical Google tools and will learn a variety of tips and tricks to get the best out of this powerful suite of online applications.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Google Apps Productivity.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for digital marketers, SME owners, entrepreneurs, sales and marketing professionals and anyone responsible for online business growth.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eGoogle Apps Productivity\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eIn this two hour video course you will learn about the power of using Google Apps for your personal and business productivity.  Using practical over the shoulder video tutorials you will be taken through a whole host of practical Google tools and will learn a variety of tips and tricks to get the best out of this powerful suite of online applications.  \u003cbr data-mce-fragment=\"1\"\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eBy the time you complete this course your mind will be brimming with new ideas to apply with Google Apps!\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003ch5 data-mce-fragment=\"1\"\u003eCourse Outline\u003c\/h5\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course is made up of 40 short but impactful video lessons over two modules:\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eModule 1\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eGoogle Apps Basics\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eVideo 1 - Introduction\u003cbr\u003eVideo 2 - Base Account Settings\u003cbr\u003eVideo 3 - G-Mail\u003cbr\u003eVideo 4 - G-Mail Productivity\u003cbr\u003eVideo 5 - Google Tasks\u003cbr\u003eVideo 6 - Desktop and Mobile Synchronization\u003cbr\u003eVideo 7 - Google Sites\u003cbr\u003eVideo 8 - Google Voice for Audio Contact and SMS\u003cbr\u003eVideo 9 - Google Voice for Business Tracking\u003cbr\u003eVideo 10 - Google Photos and Google Sites\u003cbr\u003eVideo 11 - Google Photos\u003cbr\u003eVideo 12 - Allo-Hangouts and Messenges\u003cbr\u003eVideo 13 - Google Duo for Video Calling\u003cbr\u003eVideo 14 - Chrome Remote Desktop\u003cbr\u003eVideo 15 - Google Keep\u003cbr\u003eVideo 16 - Google Drive\u003cbr\u003eVideo 17 - Google Calendar for Collaboration\u003cbr\u003eVideo 18 - Google Custom Search\u003cbr\u003eVideo 19 - Export Google Docs To Wordpress\u003cbr\u003eVideo 20 - Conclusion\u003cbr\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eModule 2\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eGoogle Apps Advanced\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eVideo 1  - Introduction\u003cbr\u003eVideo 2 - Create Text With Voice Typing\u003cbr\u003eVideo 3 - Record Audio in Google Chrome\u003cbr\u003eVideo 4 - Publish Audio On Google Podcasts\u003cbr\u003eVideo 5 - Publish Books on Google Play\u003cbr\u003eVideo 6 - Google Docs for Shared Word Processing\u003cbr\u003eVideo 7 - Google Sheets for Shared Calculation\u003cbr\u003eVideo 8 - Import and Export with Excel\u003cbr\u003eVideo 9 - Google Slides for Shared Presentations\u003cbr\u003eVideo 10 - Import and Export with PowerPoint\u003cbr\u003eVideo 11 - Recording A Voice Over with Google Slides\u003cbr\u003eVideo 12 - Presenting Live Using Google Slides\u003cbr\u003eVideo 13 - Google Hangouts and Meet for Real Time Video\u003cbr\u003eVideo 14 - Create Branded Video Content With YouTube\u003cbr\u003eVideo 15 - Create Branded Video Content For YouTube\u003cbr\u003eVideo 16 - Publishing Indexed (Google) Documents\u003cbr\u003eVideo 17 - Google Research Tools\u003cbr\u003eVideo 18 - Citation of Sources\u003cbr\u003eVideo 19 - Using Blogger\u003cbr\u003eVideo 20 - Conclusion\u003cbr\u003e\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/internet-marketing\"\u003eInternet Marketing\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-digital-marketing-academy\"\u003eeBSI Digital Marketing Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/internet-marketing\"\u003eInternet Marketing\u003c\/a\u003e \u0026gt; Google Apps Productivity\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/internet-marketing\"\u003eInternet Marketing\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-digital-marketing-academy\"\u003eeBSI Digital Marketing Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":39726519255218,"sku":"VCB-010","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260644983132,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260645015900,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/VCB-010GoogleAppsProductivityCover.png?v=1618521830"},{"product_id":"advanced-business-writing","title":"Advanced Business Writing","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Advanced Business Writing.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner on how to improve professional writing skills by developing a succinct, direct writing style. Additionally, the learner will learn the differences between active and passive voices, creating cohesive paragraphs, and why companies rely on Requests for Proposals (RFPs). Upon successful completion of this course, the learner will have a strong understanding of the following:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Advanced Business Writing.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\" class=\"ng-scope\"\u003e\u003cspan\u003e\u003cu\u003e\u003cstrong\u003eCourse Outline:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\" class=\"ng-scope\"\u003e\u003cspan\u003eSeat Time: 1.5hrs\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\" class=\"ng-scope\"\u003eThis course will introduce the learner on how to improve professional writing skills by developing a succinct, direct writing style. Additionally, the learner will learn the differences between active and passive voices, creating cohesive paragraphs, and why companies rely on Requests for Proposals (RFPs). Upon successful completion of this course, the learner will have a strong understanding of the following:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\" class=\"ng-scope\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eProperly writing reports.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eFormatting and persuading.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eTypes of business letters.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eT1. Effective Writing Skills:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will provide an overview of how to compose a clear message, how to use the active voice, transitional devices, and simple, compound, and complex sentences.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eT2. Business Summaries and RFPs:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will provide an overview of proposing changes and ideas, the components of a business case checklist, and Requests for Proposals (RFPs).\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eT3. Properly Writing Reports and Proposals:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will provide an overview of classifying reports, letter-style reports, memorandums, succinct reports, and report-writing techniques.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eT4. Evaluate and Revise:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will provide the learner with tips for revising reports and how to adequately edit sentences for clarity.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eT5. Formatting and Persuading:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will provide an overview of persuading techniques, how to format messages, questions to consider when formulating your message, and citing information properly.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eT6. Types of Business Letters:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will provide an overview of the components of a business letter, recommendation letters, letters of refusal, and persuasive letters.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/business-development\"\u003eBusiness Development\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Advanced Business Writing\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":39882082779314,"sku":"BA-004","price":60.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260492611932,"sku":null,"price":250.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260492644700,"sku":null,"price":400.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-004AdvancedBusinessWritingCover.png?v=1619809985"},{"product_id":"budgeting","title":"Budgeting","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Budgeting.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to the various features of budgeting. The course will give an in-depth analysis of Generally Accepted Accounting Principles (GAAP), budget categories, and successfully handling budgets. Upon successful completion of the course, the learner will have a solid understanding of the following:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Budgeting.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 1 hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" class=\"ng-scope\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-fragment=\"1\"\u003e\u003cu style=\"box-sizing: border-box;\"\u003e\u003cstrong style=\"box-sizing: border-box; font-weight: bold;\"\u003eCourse\u003cspan\u003e Outline\u003c\/span\u003e\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" class=\"ng-scope\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-fragment=\"1\"\u003eSeat Time: 1.5hrs - Desc:\u003c\/p\u003e\n\u003cp style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" class=\"ng-scope\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-fragment=\"1\"\u003eThis course will introduce the learner to the various features of budgeting. The course will give an in-depth analysis of Generally Accepted Accounting Principles (GAAP), budget categories, and successfully handling budgets. Upon successful completion of the course, the learner will have a solid understanding of the following:\u003c\/p\u003e\n\u003cul style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; list-style-position: outside; font-size: 1.8rem; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" class=\"ng-scope\" data-mce-style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; list-style-position: outside; font-size: 1.8rem; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-fragment=\"1\"\u003e\n\u003cli style=\"box-sizing: border-box; font-size: 1.8rem;\" data-mce-style=\"box-sizing: border-box; font-size: 1.8rem;\" data-mce-fragment=\"1\"\u003eUnderstanding ratios.\u003c\/li\u003e\n\u003cli style=\"box-sizing: border-box; font-size: 1.8rem; margin-top: 12px;\" data-mce-style=\"box-sizing: border-box; font-size: 1.8rem; margin-top: 12px;\" data-mce-fragment=\"1\"\u003eImpacts on Finances.\u003c\/li\u003e\n\u003cli style=\"box-sizing: border-box; font-size: 1.8rem; margin-top: 12px;\" data-mce-style=\"box-sizing: border-box; font-size: 1.8rem; margin-top: 12px;\" data-mce-fragment=\"1\"\u003eComponents of budgeting.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu style=\"box-sizing: border-box;\" data-mce-style=\"box-sizing: border-box;\"\u003e\u003cstrong style=\"box-sizing: border-box; font-weight: bold;\" data-mce-style=\"box-sizing: border-box; font-weight: bold;\"\u003eCourse Topics: \u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\" style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003cstrong style=\"box-sizing: border-box; font-weight: bold;\" data-mce-style=\"box-sizing: border-box; font-weight: bold;\"\u003eT1. Budgeting and GAAP Principles:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will introduce the learner to what a budget is, how cash is used, and Generally Accepted Accounting Principles (GAAP).\u003c\/p\u003e\n\u003cp class=\"ng-scope\" style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003cstrong style=\"box-sizing: border-box; font-weight: bold;\" data-mce-style=\"box-sizing: border-box; font-weight: bold;\"\u003eT2. Categories of Budgets:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will introduce the learner to budgets, making impactful business case presentations, and successfully constructing a budget according to the companyÆs business plan.\u003c\/p\u003e\n\u003cp class=\"ng-scope\" style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003cstrong style=\"box-sizing: border-box; font-weight: bold;\" data-mce-style=\"box-sizing: border-box; font-weight: bold;\"\u003eT3. Components of Budgeting\u003c\/strong\u003e: This topic will introduce the learner to the steps that comprise budgeting, compiling budget package data, creating an outline, and making an action plan.\u003c\/p\u003e\n\u003cp class=\"ng-scope\" style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003cstrong style=\"box-sizing: border-box; font-weight: bold;\" data-mce-style=\"box-sizing: border-box; font-weight: bold;\"\u003eT4. Handling Budgets:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will introduce the learner to budget-handling methodologies, developing a budget management plan, understanding preventative budgeting techniques, and the excuses for exceeding your budget.\u003c\/p\u003e\n\u003cp class=\"ng-scope\" style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003cstrong style=\"box-sizing: border-box; font-weight: bold;\" data-mce-style=\"box-sizing: border-box; font-weight: bold;\"\u003eT5. Understanding Ratios:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will introduce the learner to commonly used ratios, some of which include collection ratios, cash turnover ratios, debt to net worth ratios, and return on sales ratios.\u003c\/p\u003e\n\u003cp class=\"ng-scope\" style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-mce-style=\"box-sizing: border-box; margin: 10px 0px; font-size: 1.8rem; line-height: 1.5; color: #333333; font-family: Roboto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003cstrong style=\"box-sizing: border-box; font-weight: bold;\" data-mce-style=\"box-sizing: border-box; font-weight: bold;\"\u003eT6. Impacts on Finances:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThis topic will introduce the learner to the importance of finances, where your role within the company exists in relation to other roles within the company, and familiarizing yourself with key financial personnel within the company.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Budgeting\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":39894265790642,"sku":"BA-009","price":60.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260494512476,"sku":null,"price":250.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260494545244,"sku":null,"price":400.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-009Budgetingcover.png?v=1619886203"},{"product_id":"lean-principles","title":"Lean Principles","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Lean Principles.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to lean principles, which are a set of widely used best practices for creating more value for consumers with fewer resources through optimizing the flow of work. The course will define lean and its key terms, including different systems and models for improving worker output. After completing this course, the learner will understand:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Lean Principles.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 1 hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cu\u003e\u003cstrong\u003eCourse\u003cspan\u003e Outline\u003c\/span\u003e:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSeat time: 1 hour\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course will introduce the learner to lean principles, which are a set of widely used best practices for creating more value for consumers with fewer resources through optimizing the flow of work. The course will define lean and its key terms, including different systems and models for improving worker output. After completing this course, the learner will understand:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eThe five critical improvement concepts\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eHow to identify and reduce various types of waste\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eThe importance of incorporating lean principles into corporate culture \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eUnderstanding Lean Principles\u003c\/strong\u003e\u003cbr\u003eThis topic will introduce the learner to lean principles.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eFourteen Principles\u003c\/strong\u003e\u003cbr\u003eThis topic will provide the learner information about the fourteen principles.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCritical Improvement Concepts\u003c\/strong\u003e\u003cbr\u003eThis topic will introduce the learner to the critical improvement concepts of lean principles.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCreating a Lean Enterprise\u003c\/strong\u003e\u003cbr\u003eThis topic will inform the learner on how to create a lean enterprise.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eData Gathering and Mapping\u003c\/strong\u003e\u003cbr\u003eThis topic will inform the learner on gathering data and mapping.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Lean Principles\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-export-academy-1\"\u003eeBSI Export Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/logistics-scm\"\u003eLogistics \u0026amp; Supply Chain Management\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40014674165938,"sku":"BA-030","price":60.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260495102300,"sku":null,"price":250.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260495135068,"sku":null,"price":400.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-030LeanPrinciplesCover.png?v=1620918483"},{"product_id":"notary-basics","title":"Notary Basics","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Notary Basics.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to the position of notary at the financial institution. The course will familiarize the learner with his\/her responsibilities as a notary by providing detailed information regarding the proper use of the notary journal, acknowledgment forms, and seals and stamps. After completing this course, the learner will understand:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Notary Basics.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 1 hour.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cu\u003e\u003cstrong\u003eCourse\u003cspan\u003e Outline\u003c\/span\u003e:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSeat Time: 1.25hrs - Desc:\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course will introduce the learner to the position of notary at the financial institution. The course will familiarize the learner with his\/her responsibilities as a notary by providing detailed information regarding the proper use of the notary journal, acknowledgment forms, and seals and stamps. After completing this course, the learner will understand:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eThe role of the notary at the financial institution.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eWhat jurats and acknowledgements are and how they are used.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eThe potential penalties for notary misconduct.. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT1. Notary Basics: \u003c\/strong\u003eThis topic will explore the basic duties and requirements of the notary, including the purpose of a notary and how to achieve success as a notary.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. The Notary Journal:\u003c\/strong\u003e This topic will discuss the importance of the notary journal, or notarial register, and will provide a detailed outline of how to keep appropriate entries.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Jurat and Acknowledgement Forms: \u003c\/strong\u003eThis topic will describe the forms of notarization most commonly used by notaries, jurats and acknowledgements, and how they are used.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Seals and Stamps: \u003c\/strong\u003eThis topic will provide details on the seals and stamps used by notaries for notarial acts and forms.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Misconduct and Errors:\u003c\/strong\u003e This topic will explain the high regard with which the government holds notaries public, and will provide information on the penalties of notary misconduct.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/notary-duties\"\u003eNotary Duties\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Notary Basics\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40050296193202,"sku":"BA-036","price":60.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260495757660,"sku":null,"price":250.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260495790428,"sku":null,"price":400.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-036-NotaryBasicsCover.png?v=1621296657"},{"product_id":"notary-duties","title":"Notary Duties","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Notary Duties.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to the various duties and objectives of bank notaries. The learner will become acquainted with the process and procedures surrounding identity verification, oaths, and more. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Notary Duties.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cu\u003e\u003cstrong\u003eCourse\u003cspan\u003e Outline\u003c\/span\u003e\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSeat Time: 2.hrs \u003cbr\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course will introduce the learner to the various duties and objectives of bank notaries. The learner will become acquainted with the process and procedures surrounding identity verification, oaths, and more. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eVerify identities, notarize oaths and affirmations.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eCertify copies and depositions, and confirm affidavits and verifications.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eAvoid conflicts of interest by knowing when to say no. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT1. Verifying Identities:\u003c\/strong\u003e This topic will discuss the responsibility of notaries to verify the identity of signers, and will include elements that will protect notaries from mistakes and liabilities.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Oaths and Affirmations: \u003c\/strong\u003eThis topic will describe oaths and affirmations, outline the differences between the two, and discuss how to administer them, how they are used, and exceptions.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Signature Witnesses:\u003c\/strong\u003e This topic will define 'signature witness' and will discuss how to verify signatures and typical signature duties.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Certifying Copies: \u003c\/strong\u003eThis topic will illustrate the purpose and common uses of certificates, including information on what to remember and what to do before issuing a certified copy.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Depositions:\u003c\/strong\u003e This topic will provide the learner with a description of depositions, how depositions are used, how to take a deposition, and what precautions to remember.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. Affidavits and Verifications:\u003c\/strong\u003e This topic will acquaint the learner with the concepts of affidavits and verifications, how affidavits and verifications are used, and necessary precautions.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT7. Know When to Say No:\u003c\/strong\u003e This topic will detail what concepts must be considered when performing a notarization, including inappropriate identification and partially signed documents.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT8. Conflicts of Interest: \u003c\/strong\u003eThis topic will describe conflicts of interest in particular to the notary position, and what to do if a conflict of interest ever arises.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT9. Notarial Do's and Don'ts:\u003c\/strong\u003e This topic will clarify general guidelines that notaries must be aware of when performing duties, such as recognizing duties and time, and being mindful of what is being signed and stamped.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/notary-basics\"\u003eNotary Basics\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Notary Duties\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40065445494962,"sku":"BA-037","price":60.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260496707932,"sku":null,"price":250.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260496740700,"sku":null,"price":400.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-037-NotaryDutiesCover.png?v=1621451535"},{"product_id":"the-business-writing-process","title":"The Business Writing Process","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in The Business Writing Process.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will evaluate the use of the business writing model in writing clear and concise business letters in professional environments. This course will also provide a brief overview of the steps involved in drafting, developing, and presenting business letters. Upon completing this program, the learner will be able to:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in The Business Writing Process.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cu\u003e\u003cstrong\u003eCourse\u003cspan\u003e Outline\u003c\/span\u003e:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSeat Time: 1.75hrs \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course will evaluate the use of the business writing model in writing clear and concise business letters in professional environments. This course will also provide a brief overview of the steps involved in drafting, developing, and presenting business letters. Upon completing this program, the learner will be able to:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eUnderstand the connection between good writing and good communication.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eUse a multi-step process to develop and produce exceptional business-grade writing.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eProofread, edit, and format business letters for organization and clarity. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT1. The Business Writing Model: \u003c\/strong\u003eThis topic will provide a brief overview of the business writing model, including details on how to produce effective writing and avoid ineffective pitfalls.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Know Your Audience: \u003c\/strong\u003eThis topic will explore the importance of understanding and addressing the audience, or reader, of any business letter, including a look at the various types of business readers.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Identify Goals:\u003c\/strong\u003e This topic will define how to map out the purpose of a message by establishing the goals of the business letter, and will provide an overview of what to include in the thinking process.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Structure the Message:\u003c\/strong\u003e This topic will offer a series of steps for structuring a message, including how to establish the objective, provide details, and wrap it up.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Draft and Review:\u003c\/strong\u003e This topic will illustrate how to take the reader, goals, and structure into consideration in order to begin drafting and subsequently review the message being sent.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. Organization Tips:\u003c\/strong\u003e This topic will outline the importance of organization by emphasizing organizational strategy, memory, and reinforcement.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT7. Clarity Tips:\u003c\/strong\u003e This topic will define how to produce a clear, concise piece of writing by asking the learner a series of questions meant to prompt proofreading and editing activities.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; The Business Writing Process\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40112729620658,"sku":"BA-049","price":60.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260490776924,"sku":null,"price":250.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260490809692,"sku":null,"price":400.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-049-TheBusinessWritngProcessCover.png?v=1621960697"},{"product_id":"types-of-business-communication","title":"Types of Business Communication","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Types of Business Communication.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will illustrate the various types of business writing, including a detailed look at the aspects of sales letters, agendas, memos, customer complaints, proposals, and more. This will also provide examples of each type of letter so that the learner may have a better idea of what a final product entails. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Types of Business Communication.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cu\u003e\u003cstrong\u003eCourse\u003cspan\u003e Outline\u003c\/span\u003e\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSeat Time: 1.75hrs \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course will illustrate the various types of business writing, including a detailed look at the aspects of sales letters, agendas, memos, customer complaints, proposals, and more. This will also provide examples of each type of letter so that the learner may have a better idea of what a final product entails. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDifferentiate between types of business writing, such as announcement memos and proposal letters.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConstruct appropriate examples of each type of business communication.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eProofread, edit, and format business letters for organization and clarity. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT1. Types of Business Writing:\u003c\/strong\u003e This topic will provide a brief but thorough overview of the most commonly used forms of business communication, such as memos, sales letters, agendas, email, and more.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Standard Business Letter Format:\u003c\/strong\u003e This topic will study the standard format of most business letters, with detailed instruction on how to develop each aspect of a professional, concise letter.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Sales Letters:\u003c\/strong\u003e This topic will describe the process for planning, structuring, formatting, and producing a professional and succinct sales letter for persuading a customer.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Agendas: \u003c\/strong\u003eThis topic will describe the process for planning, structuring, formatting, and producing a professional and succinct agenda for enhancing meetings.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Memos:\u003c\/strong\u003e This topic will describe the process for planning, structuring, formatting, and producing a professional and succinct memo for interoffice communication.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. Customer Complaints: \u003c\/strong\u003eThis topic will describe the process for planning, structuring, formatting, and producing a professional and succinct customer complaint response in the form of an apology letter.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT7. Proposals:\u003c\/strong\u003e This topic will describe the process for planning, structuring, formatting, and producing a professional and succinct proposal for potential customers of a company.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Types of Business Communication\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40112962502834,"sku":"BA-050","price":60.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260498641244,"sku":null,"price":250.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260498674012,"sku":null,"price":400.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-050-TypesofBusinessCommunicationCover.png?v=1621962735"},{"product_id":"accounting-skills-for-new-supervisors","title":"Accounting Skills for New Supervisors","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Accounting Skills for New Supervisors.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eKnowledge of financial skills is absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to read a budget, have trouble keeping your books organized, or aren’t sure what to make of an annual report, then Accounting Skills for New Supervisors training course will be perfect for you.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Accounting Skills for New Supervisors.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for managers, supervisors, team leaders, SME owners and professionals preparing for greater leadership responsibility.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eKnowledge of financial skills is absolutely necessary in order to become a successful, effective manager. If you find yourself scratching your head when you try to read a budget, have trouble keeping your books organized, or aren’t sure what to make of an annual report, then  \u003cem\u003eAccounting Skills for New Supervisors\u003c\/em\u003e training course will be perfect for you.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eBeginning with the basics, students learn the science of finance and financial management. Bookkeeping, data analysis, annual reports, budgeting, and the different types of organizational financial plans are all covered, along with the computer skills necessary to help you understand accounting.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession One: Course Overview\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Two: Getting the Facts Straight\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eStarting with the Basics\u003c\/li\u003e\n\u003cli\u003eGeneral Accepted Accounting Principles (GAAP)\u003c\/li\u003e\n\u003cli\u003eGetting to Know the Players\u003c\/li\u003e\n\u003cli\u003eIdentifying the Key Players in Your Organization\u003c\/li\u003e\n\u003cli\u003eGoverning Organizations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Three: The Accounting Cycle\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderlying Principles\u003c\/li\u003e\n\u003cli\u003eOverview of the Accounting Cycle\u003c\/li\u003e\n\u003cli\u003eCase Study: Happy Haircuts\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Four: The Key Reports\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Income Statement\u003c\/li\u003e\n\u003cli\u003eSample Income Statement\u003c\/li\u003e\n\u003cli\u003eThe Balance Sheet\u003c\/li\u003e\n\u003cli\u003eSample Balance Sheet\u003c\/li\u003e\n\u003cli\u003eThe Cash Flow Statement\u003c\/li\u003e\n\u003cli\u003eStatement of Retained Earnings\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Five: Keeping Score\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstanding the Chart of Accounts\u003c\/li\u003e\n\u003cli\u003eSingle vs. Double Entry Accounting\u003c\/li\u003e\n\u003cli\u003eSelf-Test\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Six: A Review of Financial Terms\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Seven: Understanding Debits and Credits\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eUnderstanding Debits and Credits\u003c\/li\u003e\n\u003cli\u003eWorking with Debits and Credits\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Eight: Your Financial Analysis Toolbox\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eIdentifying the Relevant Data\u003c\/li\u003e\n\u003cli\u003eAnalyzing the Data\u003c\/li\u003e\n\u003cli\u003eReading Annual Reports\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003cli\u003eUsing Charts and Graphs\u003c\/li\u003e\n\u003cli\u003eUsing Ratios for Decision Making\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Nine: Identifying High and Low Risk Companies\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eGeneral Guidelines\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Ten: The Basics of Budgeting\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDefining a Budget\u003c\/li\u003e\n\u003cli\u003eThe Budgeting Process\u003c\/li\u003e\n\u003cli\u003eCase Study\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Eleven: Working Smarter\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eComputer Survival Skills\u003c\/li\u003e\n\u003cli\u003eThings to Consider When Choosing Accounting Software\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Twelve: People and Numbers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eRecommended Reading List\u003c\/li\u003e\n\u003cli\u003ePost-Course Assessment\u003c\/li\u003e\n\u003cli\u003ePre- and Post-Assessment Answer Keys\u003c\/li\u003e\n\u003cli\u003ePersonal Action Plan\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Accounting Skills for New Supervisors\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":41820927557810,"sku":"VS-004","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260645736796,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260645769564,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/VS-004_Accounting_Skills_for_New_Supervisors.png?v=1779618832"},{"product_id":"gdpr-readiness-creating-a-data-privacy-plan","title":"GDPR Readiness: Creating a Data Privacy Plan","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in GDPR Readiness: Creating a Data Privacy Plan.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIn today’s digital world, concerns about personal data privacy are at the top of consumer’s minds. And with the advent of the EU’s new GDPR regulation, organizations need to take data privacy seriously to avoid large fines and a tarnished reputation. This puts it in every business’s best interest to adopt good privacy practices.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in GDPR Readiness: Creating a Data Privacy Plan.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eIn today’s digital world, concerns about personal data privacy are at the top of consumer’s minds. And with the advent of the EU’s new GDPR regulation, organizations need to take data privacy seriously to avoid large fines and a tarnished reputation. This puts it in every business’s best interest to adopt good privacy practices.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eWriting a data privacy plan is one of the best ways to kick-start compliance with the GDPR and other privacy laws by outlining policies and procedures that will guide employees towards good privacy practices. It is also an important record to keep.\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSession One: Course Overview\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLearning Objectives\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Two: Writing a Data Privacy Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eElements of the Plan\u003c\/li\u003e\n\u003cli\u003eAdditional Tips\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Three: Privacy Awareness\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWhat is Data Protection?\u003c\/li\u003e\n\u003cli\u003eWhat is Data Privacy?\u003c\/li\u003e\n\u003cli\u003eWhy is Data Privacy So Important Anyway?\u003c\/li\u003e\n\u003cli\u003eWhat is the GDPR?\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Four: Data Mapping\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe First Step\u003c\/li\u003e\n\u003cli\u003eTips to Keep in Mind\u003c\/li\u003e\n\u003cli\u003eCase Study Data Map\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Five: Information Request Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eInformation Request Procedure\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eSample Information Request Procedure\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Six: Internal Data Procedures\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eInternal Data Procedures\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eSample Internal Data Procedure\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Seven: Data Security Policy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eData Security Policy\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eSample Data Security Policy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Eight: Personal Data Protection Policy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Cornerstone Document\u003c\/li\u003e\n\u003cli\u003eContents of the Personal Data Protection Policy\u003c\/li\u003e\n\u003cli\u003eResponsibilities for Privacy\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eSample Personal Data Protection Policy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Nine: Client Privacy Policy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePrivacy Policy\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eSample Client Privacy Policy\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Ten: Data Breach Procedure\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eData Breach Procedure\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eSample Data Breach Procedure\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Eleven: Training\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePrivacy Training\u003c\/li\u003e\n\u003cli\u003eAwareness Training for All Employees\u003c\/li\u003e\n\u003cli\u003eSpecific Policy Training\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Twelve: Other Necessary Pieces\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAdditional Pieces\u003c\/li\u003e\n\u003cli\u003eData Processing Agreement or Data Processing Addendum (DPA)\u003c\/li\u003e\n\u003cli\u003eData Processing Impact Assessment (DPIA)\u003c\/li\u003e\n\u003cli\u003eSupervising Authorities\u003c\/li\u003e\n\u003cli\u003eSample Supervisory Authorities in the European Union\u003c\/li\u003e\n\u003cli\u003ePersonal Action Plan\u003c\/li\u003e\n\u003cli\u003eSummary\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/gdpr-readiness-getting-the-message-out\"\u003eGDPR Readiness: Getting the Message Out\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; GDPR Readiness: Creating a Data Privacy Plan\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":41822145151154,"sku":"VS-043","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260648653148,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260648685916,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/GDPRReadinessCreatingaDataPrivacyPlan.png?v=1649033257"},{"product_id":"gdpr-readiness-getting-the-message-out","title":"GDPR Readiness: Getting the Message Out","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in GDPR Readiness: Getting the Message Out.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eGood communication is important in any business setting, both internally to employees, and externally to customers. This is especially true for data privacy, which has been brought to the forefront with the advent of the GDPR. Even if you have good privacy policies and procedures for your company, they’re not useful if they aren’t communicated to people.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in GDPR Readiness: Getting the Message Out.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eGood communication is important in any business setting, both internally to employees, and externally to customers. This is especially true for data privacy, which has been brought to the forefront with the advent of the GDPR. Even if you have good privacy policies and procedures for your company, they’re not useful if they aren’t communicated to people.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eConsidering internal communication methods, developing training, promoting a privacy culture, and designing a GDPR-compliant website are all important aspects of getting the message out about data privacy.\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSession One: Course Overview\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLearning Objectives\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Two: Spreading the Word Internally\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCreating a Communication Plan\u003c\/li\u003e\n\u003cli\u003eTool Box Activity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Three: Internal Training\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePrivacy Training in the Workplace\u003c\/li\u003e\n\u003cli\u003eTraining for All Employees\u003c\/li\u003e\n\u003cli\u003eSpecific Policy Training\u003c\/li\u003e\n\u003cli\u003eFive Minutes of Training Activity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Four: Promoting a Positive Privacy Culture\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe First Step\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Five: Monitoring Your Privacy System\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMonitoring Procedures\u003c\/li\u003e\n\u003cli\u003eInternal Audits\u003c\/li\u003e\n\u003cli\u003eQuestion It Activity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Six: Privacy Policy Overview\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCustomer Privacy Policy\u003c\/li\u003e\n\u003cli\u003eMissing Parts Activity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Seven: Notifying Customers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCustomer Notification\u003c\/li\u003e\n\u003cli\u003eWhat Customers Need to Know\u003c\/li\u003e\n\u003cli\u003eWhat Companies are Doing\u003c\/li\u003e\n\u003cli\u003eEmail Assessment Activity\u003c\/li\u003e\n\u003cli\u003eExample 1\u003c\/li\u003e\n\u003cli\u003eExample 2\u003c\/li\u003e\n\u003cli\u003eExample 3\u003c\/li\u003e\n\u003cli\u003eExample 4\u003c\/li\u003e\n\u003cli\u003eExample 5\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Eight: Web Design – Making your privacy policy public\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMaking Your Privacy Policy Publicly Accessible\u003c\/li\u003e\n\u003cli\u003ePrivacy Positioning Activity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Nine: Web Design - Cookie Banners\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCookies\u003c\/li\u003e\n\u003cli\u003eDesigning Your Cookie Banner\u003c\/li\u003e\n\u003cli\u003eCookie Time Activity\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Ten: Web Design - Forms\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOnline Forms\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eWhat Do You Need to Consider?\u003c\/li\u003e\n\u003cli\u003ePersonal Action Plan\u003c\/li\u003e\n\u003cli\u003eCourse Summary\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/gdpr-readiness-creating-a-data-privacy-plan\"\u003eGDPR Readiness: Creating a Data Privacy Plan\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; GDPR Readiness: Getting the Message Out\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":41822145609906,"sku":"VS-044","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260648718684,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260648751452,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/GDPRReadinessGettingtheMessageOut.png?v=1649033329"},{"product_id":"writing-a-business-plan","title":"Writing a Business Plan","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Writing a Business Plan.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized and prepared to write their business plan.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Writing a Business Plan.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eThis course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized and prepared to write their business plan.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eAfter you complete this course, you will be able to:\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eResearch and analyze the individual components needed for a business plan.\u003c\/li\u003e\n\u003cli\u003eApply skills to create a business plan for different audiences, including investors, banks, and other stakeholders.\u003c\/li\u003e\n\u003cli\u003eExplain the purpose and future of your business in easy to understand terms.\u003c\/li\u003e\n\u003cli\u003eUse accounting terms to describe the future for your business.\u003c\/li\u003e\n\u003cli\u003eDescribe your marketing, sales, and planning strategies.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eCourse Topics:\u003c\/u\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSession One: Course Overview\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSession Two: What is a Business Plan For?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSession Three: A General Business Plan Framework\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCreating a Framework\u003c\/li\u003e\n\u003cli\u003ePre-Assignment Review\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Four: Identifying Your Audience\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWho Are You Writing For?\u003c\/li\u003e\n\u003cli\u003eThe Rules of Writing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Five: Gathering and Analyzing Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eGO-PARSE\u003c\/li\u003e\n\u003cli\u003ePARSE in Action\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Six: Defining Your Company\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIdentifying Your USP\u003c\/li\u003e\n\u003cli\u003eWriting Your Company Description\u003c\/li\u003e\n\u003cli\u003eDescribing Your Products and Services\u003c\/li\u003e\n\u003cli\u003ePerforming a Market Analysis\u003c\/li\u003e\n\u003cli\u003eDeveloping an Operations Plan\u003c\/li\u003e\n\u003cli\u003eTypes of Operations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Seven: Getting to Work\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSession Eight: Creating a Marketing Strategy\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eIntroduction to Marketing\u003c\/li\u003e\n\u003cli\u003eAnalyzing the Competition and Yourself\u003c\/li\u003e\n\u003cli\u003eAnalyzing Distribution Channels\u003c\/li\u003e\n\u003cli\u003eCreating a Marketing Plan\u003c\/li\u003e\n\u003cli\u003eSketching Out the Plan\u003c\/li\u003e\n\u003cli\u003eEvaluate, Review, and Revise\u003c\/li\u003e\n\u003cli\u003eLeveraging Social Media\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Nine: Creating the Sales Plan\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBuilding Your Sales Force\u003c\/li\u003e\n\u003cli\u003eThe Sales Cycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Ten: Developing Financial Projections\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccounting Terminology\u003c\/li\u003e\n\u003cli\u003eGeneral Accepted Accounting Principles (GAAP)\u003c\/li\u003e\n\u003cli\u003eKey Reports\u003c\/li\u003e\n\u003cli\u003eFinancial Projections\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eSession Eleven: Putting It All Together\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eWriting the Executive Summary\u003c\/li\u003e\n\u003cli\u003eMaking a Strong Presentation\u003c\/li\u003e\n\u003cli\u003eThe Finishing Touches\u003c\/li\u003e\n\u003cli\u003eReviewing and Revising\u003c\/li\u003e\n\u003cli\u003eRecommended Reading List\u003c\/li\u003e\n\u003cli\u003ePersonal Action Plan\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/advanced-writing-skills\"\u003eAdvanced Writing Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Writing a Business Plan\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":41826681323698,"sku":"VS-134","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260655173980,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260655206748,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/WritingaBusinessPlancoursenav.png?v=1649140646"},{"product_id":"advanced-writing-skills","title":"Advanced Writing Skills","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Advanced Writing Skills.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis is a course for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Advanced Writing Skills.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eThis is a course for those who already are good writers. Our time will be devoted to writing letters of recommendation, of persuasion, of refusal, or of action, that reflect current word usage and up-to-date formats. You can also learn some basics about writing business cases, proposals, and reports.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eAfter you complete this course, you will be able to:\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eMake your writing clear, complete, concise, and correct.\u003c\/li\u003e\n\u003cli\u003eImprove sentence construction and paragraph development.\u003c\/li\u003e\n\u003cli\u003eDeal with specific business requests.\u003c\/li\u003e\n\u003cli\u003eCreate effective business cases, proposals, and reports.\u003c\/li\u003e\n\u003cli\u003eThoroughly document sources that you use in your writing.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003e\u003cu\u003eCourse Topics:\u003c\/u\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession One: Course Overview\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLearning Objectives \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Two: The Cs of Writing\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWriting Clearly\u003c\/li\u003e\n\u003cli\u003eFamiliar Words\u003c\/li\u003e\n\u003cli\u003ePrecise Words\u003c\/li\u003e\n\u003cli\u003eConcrete Nouns\u003c\/li\u003e\n\u003cli\u003eJargon, Part One\u003c\/li\u003e\n\u003cli\u003eJargon, Part Two\u003c\/li\u003e\n\u003cli\u003eWriting Concisely\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eWriting Correctly\u003c\/li\u003e\n\u003cli\u003eStyle\u003c\/li\u003e\n\u003cli\u003eFacts, Part One\u003c\/li\u003e\n\u003cli\u003eFacts, Part Two\u003c\/li\u003e\n\u003cli\u003eFacts, Part Three\u003c\/li\u003e\n\u003cli\u003eChoosing Your Sources \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Three: Writing Mechanics\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBuilding Paragraphs: Emphasis, Part One\u003c\/li\u003e\n\u003cli\u003eBuilding Paragraphs: Emphasis, Part Two\u003c\/li\u003e\n\u003cli\u003eBuilding Paragraphs: Sentence Unity\u003c\/li\u003e\n\u003cli\u003eBuilding Paragraphs: Sentence Structure, Part One\u003c\/li\u003e\n\u003cli\u003eBuilding Paragraphs: Sentence Structure, Part Two\u003c\/li\u003e\n\u003cli\u003eBuilding Paragraphs: Paragraph Size\u003c\/li\u003e\n\u003cli\u003eProper Paragraphs\u003c\/li\u003e\n\u003cli\u003eMore on Paragraphs\u003c\/li\u003e\n\u003cli\u003eMaking Connections \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Four: Dealing with Specific Requests\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eTypes of Letters\u003c\/li\u003e\n\u003cli\u003eKeeping it Real \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Five: Online Business Communications\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBlogging for Business, Part One\u003c\/li\u003e\n\u003cli\u003eBlogging for Business, Part Two\u003c\/li\u003e\n\u003cli\u003eGuidelines\u003c\/li\u003e\n\u003cli\u003eMaking Connections\u003c\/li\u003e\n\u003cli\u003eConnecting Through Social Media, Part One\u003c\/li\u003e\n\u003cli\u003eConnecting Through Social Media, Part Two\u003c\/li\u003e\n\u003cli\u003eDocumentation, Part One\u003c\/li\u003e\n\u003cli\u003eDocumentation, Part Two\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/writing-a-business-plan\"\u003eWriting a Business Plan\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Advanced Writing Skills\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":42926697709746,"sku":"VS-135","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260655239516,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260655272284,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/AdvancedWritingSkills.png?v=1677548971"},{"product_id":"balanced-scorecard-basics","title":"Balanced Scorecard Basics","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Balanced Scorecard Basics.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOver the past several decades, organizations have come to realize that success can be measured in other ways besides dollars and cents. Intangible assets (such as a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Balanced Scorecard Basics.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eOver the past several decades, organizations have come to realize that success can be measured in other ways besides dollars and cents. Intangible assets (such as a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eIt only makes sense, then, that we need a tool to help us measure this expanded definition of success. Enter the balanced scorecard! This tool and its related components will help your organization identify, document, plan, and execute a balanced strategic mission. It will also help your organization evaluate and revise its strategic execution.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThis course will introduce you to the basics of the balanced scorecard and help you determine if this powerful tool is a good fit for your organization.\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eAfter you complete this course, you will be able to:\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eDefine what the balanced scorecard is\u003c\/li\u003e\n\u003cli\u003eIdentify the benefits of the scorecard\u003c\/li\u003e\n\u003cli\u003eCreate a vision statement for the balanced scorecard\u003c\/li\u003e\n\u003cli\u003eUnderstand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard process\u003c\/li\u003e\n\u003cli\u003eDetermine if the balanced scorecard is right for your organization\u003c\/li\u003e\n\u003cli\u003eDescribe the key elements of the balanced scorecard process\u003c\/li\u003e\n\u003cli\u003eIdentify a strategy map, tactical action plan, and balanced scorecard\u003c\/li\u003e\n\u003cli\u003eIdentify the components of supporting balanced scorecard plans\u003c\/li\u003e\n\u003cli\u003eUnderstand what processes you will need to support the balanced scorecard\u003c\/li\u003e\n\u003cli\u003eIdentify the members of different balanced scorecard teams\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003e\u003cu\u003eCourse Topics:\u003c\/u\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession One: Course Overview\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eLearning Objectives\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Two: Understanding the Balanced Scorecard (BSC)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhere Did the Balanced Scorecard Come From?\u003c\/li\u003e\n\u003cli\u003eWhat is the Balanced Scorecard? \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Three: Creating a Vision Statement\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eWhy We are Doing What We are Doing\u003c\/li\u003e\n\u003cli\u003eWhy We are Doing What We are Doing\u003c\/li\u003e\n\u003cli\u003eMaking a Statement \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Four: Understanding Organizational Mission, Vision, and Values\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Building Blocks for Your Balanced Scorecard\u003c\/li\u003e\n\u003cli\u003eThe Building Blocks for Your Balanced Scorecard: Values\u003c\/li\u003e\n\u003cli\u003eThe Building Blocks for Your Balanced Scorecard: Mission Statements\u003c\/li\u003e\n\u003cli\u003eThe Building Blocks for Your Balanced Scorecard: Vision Statements\u003c\/li\u003e\n\u003cli\u003eAnalyzing Sample Statements \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Five: Plans and Processes to Build\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBuilding Core Plans: Project Plans\u003c\/li\u003e\n\u003cli\u003eBuilding Core Plans: Communication Plans\u003c\/li\u003e\n\u003cli\u003eBuilding Core Plans: Training Plans\u003c\/li\u003e\n\u003cli\u003eA Checklist of Processes\u003c\/li\u003e\n\u003cli\u003eCase Study \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Six: Overview of the Balanced Scorecard Process\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eThe Big Picture\u003c\/li\u003e\n\u003cli\u003eBuilding Balanced Scorecard Teams\u003c\/li\u003e\n\u003cli\u003eBuilding BSC Brainstorming\u003c\/li\u003e\n\u003cli\u003eSample Strategy Map\u003c\/li\u003e\n\u003cli\u003eSample Strategy Map\u003c\/li\u003e\n\u003cli\u003eSample Balanced Scorecard\u003c\/li\u003e\n\u003cli\u003eSample Tactical Action Plan\u003c\/li\u003e\n\u003cli\u003eSample Tactical Action Plan\u003c\/li\u003e\n\u003cli\u003eDetermining KPIs \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Seven: Creating a Smooth Path for Implementation\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eCreating a Smooth Path for Implementation\u003c\/li\u003e\n\u003cli\u003eOur Top 10 Pitfalls \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"ng-scope\"\u003e\u003cstrong\u003eSession Eight: Balanced Scorecard Application\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\n\u003cli\u003eBSC and Your Organization\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Balanced Scorecard Basics\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":42926734606514,"sku":"VS-136","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260655305052,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260655337820,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BalancedScorecardBasics.png?v=1677549110"},{"product_id":"budgets-and-financial-management","title":"Budgets and Financial Management","description":"\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong\u003eMaster the World of Budgets and Financial Management: A Comprehensive Continuous Professional Education Course\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eDive deep into the realm of budgeting, financial management, and excel mastery with our meticulously crafted professional course. Comprising 20 powerful modules, this immersive training course is designed for individuals seeking to elevate their financial understanding and skill set. Whether you're a budding entrepreneur, a new supervisor, a seasoned professional, or simply someone looking to manage their personal finances better, our comprehensive program has been designed with you in mind.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWhat You'll Learn:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eManaging Personal Finances:\u003c\/strong\u003e Get a grip on your monetary management and budgeting techniques to secure a financially healthy lifestyle.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eBudgeting \u0026amp; Financial Analysis:\u003c\/strong\u003e Learn to design, implement, and analyze budgets to guide strategic decision-making.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eAccounting Basics \u0026amp; Financial Planning:\u003c\/strong\u003e Get hands-on with bookkeeping and accounting basics, understand financial planning, and learn to see beyond the numbers.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eMaster Excel 2016:\u003c\/strong\u003e Progress from essentials to advanced, and finally, expert-level Excel 2016 skills. Become a master at using Excel for everyday business tasks and complex calculations.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eCreating Reports in Excel \u0026amp; Model Analysis:\u003c\/strong\u003e Unlock the power of data visualization by creating stunning and informative reports in Excel. Dive into the world of financial modeling and analytics.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eAccounting Skills for New Supervisors:\u003c\/strong\u003e Equip yourself with the essential accounting skills every supervisor needs in their arsenal.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eAnalyzing Financial Statements \u0026amp; Economic Indicators:\u003c\/strong\u003e Understand combined balance sheets and income statements and decode the language of economic indicators.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eTypical Financial Models:\u003c\/strong\u003e Familiarize yourself with standard financial models used in industries.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eAccountability in the Workplace:\u003c\/strong\u003e Cultivate a sense of responsibility and accountability to boost your career growth.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eWhy Choose Our Course:\u003c\/strong\u003e\u003c\/p\u003e\n\u003col data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eDesigned by Experts:\u003c\/strong\u003e Our course content is designed by industry professionals with years of experience under their belt. We bring real-world knowledge and examples to you.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eLearn at Your Pace:\u003c\/strong\u003e With this self-paced online course, you can learn on your schedule. Start, pause, and resume as per your convenience.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eIn-Depth Coverage:\u003c\/strong\u003e We provide comprehensive coverage of each topic. Our course includes both theory and practical applications to give you a holistic learning experience.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eCareer-Oriented Skills:\u003c\/strong\u003e Each unit of this course focuses on skills that employers look for, increasing your career opportunities and progression.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eLifetime Access:\u003c\/strong\u003e Once you enroll, you'll have lifetime access to the course materials. Learn and revisit concepts whenever you like!\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp data-mce-fragment=\"1\"\u003eTransform your understanding of budgets and financial management with our all-encompassing professional course.  Upon successful completion you will be awarded a \u003cstrong\u003eDigital CPD Certificate in Budgets and Financial Management.\u003c\/strong\u003e Empower yourself with invaluable knowledge and skills, and take your career to the next level today!\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003ch5 data-mce-fragment=\"1\"\u003eCourse Contents\u003c\/h5\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThe course comprises the following course units, each of which has an average duration of 2 hours.  You will have 2 years access to all these courses and will receive a \u003cstrong\u003eDigital CPD Certificate in Budgets and Financial Management\u003c\/strong\u003e upon successful completion of your studies.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eManaging Personal Finances\u003cbr\u003eBudgeting\u003cbr\u003eBudgets and Financial Analysis\u003cbr\u003eBasic Bookkeeping\u003cbr\u003eBasics of Financial Accounting\u003cbr\u003eBasics Of Financial Accounting II\u003cbr\u003eBasics of Financial Planning\u003cbr\u003eExcel 2016 Essentials\u003cbr\u003eExcel 2016 Advanced\u003cbr\u003eExcel 2016 Expert\u003cbr\u003eExcel 2016 Master\u003cbr\u003eExcel 2016 Macros and VBA\u003cbr\u003eCreating Reports in Excel\u003cbr\u003eAccounting Skills for New Supervisors\u003cbr\u003eAnalyzing Combined Balance Sheets Income Statements\u003cbr\u003eEconomic Indicators\u003cbr\u003eModel Creation\u003cbr\u003eModel Analysis\u003cbr\u003eTypical Financial Models\u003cbr\u003eAccountability in the Workplace\u003c\/p\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Budgets and Financial Management\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-program-related-cpd --\u003e\n\u003cdiv class=\"ebsi-related-cpd\"\u003e\n\u003ch3\u003eRelated CPD Courses\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\u003ca href=\"\/products\/budgeting\"\u003eBudgeting\u003c\/a\u003e\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Default Title","offer_id":46856616247644,"sku":"","price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/Course-Cover-Budgets-and-Financial-management.png?v=1688146867"},{"product_id":"effective-meetings","title":"Effective Meetings","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Effective Meetings.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTransform your meetings from time-consuming to time-saving with our \"Effective Meetings\" online course. In just two hours, learn how to run meetings that are not only efficient but also engaging and result-oriented. Whether you're leading a team, participating in corporate projects, or coordinating with clients, mastering the art of conducting effective meetings is essential for your professional growth and...\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Effective Meetings.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDuration:\u003c\/strong\u003e 2 Hours\u003cbr data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eFormat:\u003c\/strong\u003e Online Self-Paced Learning\u003c\/p\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eCourse Description\u003c\/h3\u003e\n\u003cp data-mce-fragment=\"1\"\u003eTransform your meetings from time-consuming to time-saving with our \"Effective Meetings\" online course. In just two hours, learn how to run meetings that are not only efficient but also engaging and result-oriented. Whether you're leading a team, participating in corporate projects, or coordinating with clients, mastering the art of conducting effective meetings is essential for your professional growth and organizational success.\u003c\/p\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eWhat You Will Learn\u003c\/h3\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course covers all necessary ground to ensure you walk away ready to conduct meetings that people will value. The curriculum is structured into focused modules, each addressing a key aspect of meetings:\u003c\/p\u003e\n\u003col data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003e5 Steps for Running Effective Meetings\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eLearn a systematic approach to planning and executing meetings that achieve clear outcomes, including defining objectives and structuring your meeting strategically to maximize engagement and productivity.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eScheduling Meetings\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eMaster the art of scheduling by understanding the best times for meetings, leveraging technology to find suitable slots, and ensuring key stakeholders’ availability.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eCreating a Meeting Agenda\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eDiscover how to craft an effective agenda that sets the tone and direction, ensuring your meeting stays on track and on topic.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eGroup Facilitation Techniques\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eExplore techniques to enhance your facilitation skills, encouraging balanced participation and maintaining a positive, productive meeting environment.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eBuilding Consensus in Meetings\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eLearn strategies to guide groups towards unanimous agreement, ensuring all voices are heard and aligning divergent views into cohesive action plans.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eManaging Conflict in Meetings\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eGain insights into identifying, understanding, and effectively managing conflicts within meetings to prevent derailment and enhance collaborative problem-solving.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eHow to Be a Model Meeting Participant\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eUnderstand the roles and responsibilities of an effective participant, from preparation to active engagement and follow-through.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eSpeaking Up in Meetings\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eOvercome barriers to speaking up, ensuring your ideas and concerns are communicated confidently and constructively.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eVoicing Disagreement\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003eLearn the skill of expressing dissent in a constructive manner that fosters respect and leads to better outcomes.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003eDo's and Don'ts\u003c\/strong\u003e\u003cbr data-mce-fragment=\"1\"\u003ePractical tips and guidelines to ensure your meetings are effective, respectful, and productive.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eBenefits of the Course\u003c\/h3\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eSave Time and Resources:\u003c\/strong\u003e Reduce the duration and frequency of unnecessary meetings.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eEnhance Collaboration:\u003c\/strong\u003e Foster a collaborative atmosphere that encourages creative problem-solving and effective decision-making.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eImprove Outcomes:\u003c\/strong\u003e Drive better project outcomes through focused, goal-oriented meetings.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003e\n\u003cstrong data-mce-fragment=\"1\"\u003eIncrease Participation:\u003c\/strong\u003e Learn how to engage all participants, making meetings more inclusive and productive.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eWho Will Benefit?\u003c\/h3\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course is designed for professionals at all levels who conduct or participate in meetings, including:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eTeam Leaders and Managers\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eProject Managers\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eConsultants\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eSales Professionals\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eAnyone looking to enhance their meeting management skills\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-mce-fragment=\"1\"\u003eEnhance your professional toolkit with our \"Effective Meetings\" course and lead meetings that people will look forward to. Enroll now and start transforming your approach to meetings today!\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Effective Meetings\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":47990521332060,"sku":"SSLU179","price":40.0,"currency_code":"EUR","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260661956956,"sku":null,"price":175.0,"currency_code":"EUR","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260661989724,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/SSLU179-EffectiveMeetingsCOVER.png?v=1713106950"},{"product_id":"certificate-in-collections-and-overdue-account-management","title":"Certificate in Debt Collection and Overdue Account Management","description":"\u003cp\u003e\u003cstrong\u003ePractical online training for SMEs that need better credit control, stronger collections processes and more confident customer follow-up.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eLate payments can place serious pressure on small and medium-sized businesses. Even when sales are strong, poor collections can create cash flow problems, increase administrative work and make it harder to pay suppliers, staff and operating costs on time.\u003c\/p\u003e\n\u003cp\u003eThe \u003cstrong\u003eCertificate in Debt Collection and Credit Management\u003c\/strong\u003e is designed to help SME owners, finance staff, accounts receivable teams, customer service staff and operational managers handle overdue accounts in a professional, ethical and structured way.\u003c\/p\u003e\n\u003cp\u003eThis programme gives learners a practical foundation in debt collection, credit risk, customer communication, negotiation, documentation, reporting and account follow-up. It is suitable for learners with little or no previous experience in collections, as well as staff who already follow up overdue invoices but need a more consistent approach.\u003c\/p\u003e\n\u003ch3\u003eWho Should Take This Course?\u003c\/h3\u003e\n\u003cp\u003eThis certificate is suitable for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSME owners and managers\u003c\/li\u003e\n\u003cli\u003eAccounts receivable staff\u003c\/li\u003e\n\u003cli\u003eCredit control officers\u003c\/li\u003e\n\u003cli\u003eFinance administrators\u003c\/li\u003e\n\u003cli\u003eCustomer service staff involved in payment follow-up\u003c\/li\u003e\n\u003cli\u003eSales support and account management staff\u003c\/li\u003e\n\u003cli\u003eOperations staff who deal with customer invoices or disputes\u003c\/li\u003e\n\u003cli\u003eSupervisors responsible for overdue account management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat You Will Learn\u003c\/h3\u003e\n\u003cp\u003eBy completing this certificate, learners will develop the ability to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the purpose of debt collection and credit management in an SME environment\u003c\/li\u003e\n\u003cli\u003eRecognise how overdue accounts affect cash flow and financial stability\u003c\/li\u003e\n\u003cli\u003eApply structured collection strategies and follow-up processes\u003c\/li\u003e\n\u003cli\u003eCommunicate professionally with customers about overdue payments\u003c\/li\u003e\n\u003cli\u003eHandle difficult customers, disputes and payment delays\u003c\/li\u003e\n\u003cli\u003eNegotiate payment arrangements and follow-up commitments\u003c\/li\u003e\n\u003cli\u003eMaintain accurate records of collection activity\u003c\/li\u003e\n\u003cli\u003eUse reports, Excel and CRM concepts to support credit control\u003c\/li\u003e\n\u003cli\u003eUnderstand ethical, contractual and practical issues in debt recovery\u003c\/li\u003e\n\u003cli\u003eApply collections best practice through practical business case studies\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eProgramme Structure\u003c\/h3\u003e\n\u003cp\u003eThe certificate is organised into \u003cstrong\u003e10 practical modules\u003c\/strong\u003e made up of \u003cstrong\u003e25 course units\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch4\u003eModule 1: Introduction to Debt Collection\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eIntroduction to Collections\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 2: Credit Management Fundamentals\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCredit Risk Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 3: Communication Skills for Debt Collection\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Writing\u003c\/li\u003e\n\u003cli\u003eCommunication Skills\u003c\/li\u003e\n\u003cli\u003eHandling a Difficult Customer\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 4: Collection Strategies and Techniques\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eIntermediate Collections\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 5: Legal and Ethical Considerations\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eBusiness Ethics\u003c\/li\u003e\n\u003cli\u003eEthics: Code of Conduct\u003c\/li\u003e\n\u003cli\u003eTelephone Etiquette\u003c\/li\u003e\n\u003cli\u003eManaging Pressure and Maintaining Balance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 6: Negotiation and Payment Arrangements\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eConflict Resolution\u003c\/li\u003e\n\u003cli\u003eInternational Contracts\u003c\/li\u003e\n\u003cli\u003eBasic Negotiation Skills\u003c\/li\u003e\n\u003cli\u003eNegotiating Skills\u003c\/li\u003e\n\u003cli\u003eNegotiation Communication Skills\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 7: Documentation and Reporting\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eArchiving and Records Management\u003c\/li\u003e\n\u003cli\u003eCreating Reports in Excel\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 8: Technology in Debt Collection\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCRM: An Introduction to Customer Relationship Management\u003c\/li\u003e\n\u003cli\u003eCustomer Relationship Management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch4\u003eModule 9: Practical Shipping and Freight Case Studies\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eExport Documentation\u003c\/li\u003e\n\u003cli\u003eInternational Transport and Logistics\u003c\/li\u003e\n\u003cli\u003eInternational Modes of Transport\u003c\/li\u003e\n\u003cli\u003eMarine Transport\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThis module provides practical examples from international trade, shipping and freight. It is especially useful for SMEs involved in importing, exporting, logistics, distribution, international services or business-to-business trade. Learners from other sectors can still use this module as a practical case-study section on documentation, contracts, service delivery and payment disputes.\u003c\/p\u003e\n\u003ch4\u003eModule 10: Managing Delinquent Accounts\u003c\/h4\u003e\n\u003cul\u003e\n\u003cli\u003eCorrective Action\u003c\/li\u003e\n\u003cli\u003eTypes of Business Communication\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhy This Certificate Matters for SMEs\u003c\/h3\u003e\n\u003cp\u003eMany SMEs lose time, cash flow and customer goodwill because there is no clear process for dealing with overdue accounts. Staff may delay follow-up, use inconsistent messages, fail to record promises to pay or escalate accounts too late.\u003c\/p\u003e\n\u003cp\u003eThis certificate helps SMEs create a more professional and consistent approach to collections. Learners are shown how to follow up overdue invoices clearly, identify the reason for non-payment, handle difficult conversations, document actions and escalate cases appropriately.\u003c\/p\u003e\n\u003ch3\u003ePractical and Professional Approach\u003c\/h3\u003e\n\u003cp\u003eThis programme does not promote aggressive debt recovery. It focuses on respectful, structured and ethical collections practice. The aim is to help businesses recover overdue payments while maintaining customer relationships wherever possible.\u003c\/p\u003e\n\u003cp\u003eLearners will study practical topics such as reminder communication, customer disputes, negotiation, documentation, CRM records, Excel reporting and account follow-up. The programme also includes business ethics, telephone etiquette and managing pressure, helping staff handle difficult collection situations with confidence and professionalism.\u003c\/p\u003e\n\u003ch3\u003eCourse Delivery\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Online self-paced learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAccess:\u003c\/strong\u003e 2 years access.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDuration:\u003c\/strong\u003e Approx. 3 - 6 months.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eAssessment:\u003c\/strong\u003e Online assessments and knowledge checks.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCertificate:\u003c\/strong\u003e eBSI Certificate of Completion.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eStart Date:\u003c\/strong\u003e Start anytime after enrolment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAssessment and Certification\u003c\/h3\u003e\n\u003cp\u003eLearners complete the course units and assessments included in the programme. Successful learners receive an \u003cstrong\u003eeBSI Certificate in Debt Collection and Credit Management\u003c\/strong\u003e.\u003c\/p\u003e\n\u003ch3\u003eImportant Note\u003c\/h3\u003e\n\u003cp\u003eThis programme provides general business training in debt collection, credit management, communication and account follow-up. It does not provide country-specific legal advice. Debt collection laws, limitation periods, enforcement rules and data protection requirements vary by country. Learners should follow their organisation’s policies and seek appropriate legal advice where required.\u003c\/p\u003e\n\u003ch3\u003eEnrol Today\u003c\/h3\u003e\n\u003cp\u003eBuild a more confident, professional and structured approach to credit control and overdue account management in your business.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eEnrol now in the Certificate in Debt Collection and Credit Management.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e \u0026gt; Certificate in Debt Collection and Overdue Account Management\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/administrative-skills\"\u003eAdministrative Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-program-related-cpd --\u003e\n\u003cdiv class=\"ebsi-related-cpd\"\u003e\n\u003ch3\u003eRelated CPD Courses\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\u003ca href=\"\/products\/trade-credit-risk-management\"\u003eTrade Credit Risk Management\u003c\/a\u003e\u003c\/li\u003e\n\u003cli\u003e\u003ca href=\"\/products\/credit-risk-management\"\u003eCredit Risk Management\u003c\/a\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"eBSI SME Academy","offers":[{"title":"Default Title","offer_id":58638183924060,"sku":null,"price":300.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/Cover_certificate_in_Debt_Collection_and_Overdue_Accounts_Management.png?v=1786660749"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/collections\/Administrative-Skills.png?v=1793263019","url":"https:\/\/www.ebsiamericas.com\/collections\/administrative-skills.oembed","provider":"eBSI Export Academy","version":"1.0","type":"link"}