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CPD Course
Active Listening
Develop practical knowledge and confidence in Active Listening.
Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
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Course Description
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Active Listening.
Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in Active Listening.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Active Listening involves hearing what others are saying, processing the information, and responding to it in order to clarify and elicit more information.
Active listening is a fundamental business skill, and this one-day training course will provide participants with techniques to listen actively and create deeper connections with others.
Topics covered include ways to become a better listener; understanding the difference between sympathy and empathy; encouraging conversation through paraphrasing and questioning; building rapport; and overcoming listening roadblocks.
Course Topics:
Session One: Course Overview
Session Two: Defining Active Listening
- What is Active Listening?
- Identifying Good Listeners
- Tips for Becoming a Better Listener
- Pre-Assignment Review
Session Three: Body Language Basics
Session Four: Attitude is Everything!
- Understanding Sympathy and Empathy
- Creating the Right Mindset
- Being Genuine
- Making Connections
Session Five: Encouraging Conversation
- What Is Said and What Is Heard
- Asking Questions
- Probing Techniques
- Paraphrasing Techniques
Session Six: Building Relationships
- Building Common Ground
- NLP Tips and Tricks
Session Seven: Getting Over Listening Roadblocks
- Recommended Reading List
- Post-Course Assessment
- Pre- and Post-Assessment Answer Keys
- Personal Action Plan
Continue your learning
Part of this learning pathway: Personal Development
Course pathway: eBSI SME Academy > Personal Development > Active Listening
Explore more Personal Development training or return to the eBSI SME Academy.
Your questions, answered
Does the course include a certificate?
The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.
What is CPD?
CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.
Can I ask a question before enrolling?
Book a free video consultation to discuss your goals and course choice.