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CPD Course
Coaching and Mentoring
Develop practical knowledge and confidence in Coaching and Mentoring. You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know...
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Course Description
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Coaching and Mentoring.
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know...
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in Coaching and Mentoring.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for managers, supervisors, team leaders, SME owners and professionals preparing for greater leadership responsibility.
Course at a glance
- Format: self-paced online learning.
- Professional development: CPD course.
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?
The Coaching And Mentoring course focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.
Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.
Course Outline
Module One: Getting Started
Module Two: Defining Coaching and Mentoring
- What is Coaching?
- What is Mentoring?
- Introducing the GROW Model
Module Three: Setting Goals
- Goals in the context of GROW
- Identifying Appropriate Goal Areas
- Setting SMART Goals
Module Four: Understanding the Reality
- Getting a Picture of Where You Are
- Identifying Obstacles
- Exploring the Past
Module Five: Developing Options
- Identifying Paths
- Choosing Your Final Approach
- Structuring a Plan
Module Six: Wrapping it All Up
- Creating the Final Plan
- Identifying the First Step
- Getting Motivated
Module Seven: The Importance of Trust
- What is Trust?
- Trust and Coaching
- Building Trust
- Case Study
- Review Questions
Module Eight: Providing Feedback
- The Feedback Sandwich
- Providing Constructive Criticism
- Encouraging Growth and Development
- Case Study
- Review Questions
Module Nine: Overcoming Roadblocks
- Common Obstacles
- Re-Evaluating Goals
- Focusing on Progress
- Case Study
- Review Questions
Module Ten: Reaching the End
- How to Know When You"ve Achieved Success
- Transitioning the Coachee
- Wrapping it All Up
- Case Study
- Review Questions
Module Eleven: How Mentoring Differs from Coaching
- The Basic Differences
- Blending the Two Models
- Adapting the GROW Model for Mentoring
- Focusing on the Relationship
- Case Study
- Review Questions
Continue your learning
Part of this learning pathway: Management & Leadership
Course pathway: eBSI SME Academy > Management & Leadership > Coaching and Mentoring
Explore more Management & Leadership training or return to the eBSI SME Academy.
Your questions, answered
Does the course include a certificate?
The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.
What is CPD?
CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.
Can I ask a question before enrolling?
Book a free video consultation to discuss your goals and course choice.