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CPD Course
Communication for Branch Managers
Develop practical knowledge and confidence in Communication for Branch Managers.
This course will emphasize the importance of communication for branch managers. The learner will be able to utilize interpersonal skills to enhance face-to-face communication. After completing this program, the learner will be able to:
See course content
Course Description
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Communication for Branch Managers.
This course will emphasize the importance of communication for branch managers. The learner will be able to utilize interpersonal skills to enhance face-to-face communication. After completing this program, the learner will be able to:
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Communication for Branch Managers.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for managers, supervisors, team leaders, SME owners and professionals preparing for greater leadership responsibility.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Description
Seat Time: 2hrs - Desc:
This course will emphasize the importance of communication for branch managers. The learner will be able to utilize interpersonal skills to enhance face-to-face communication. After completing this program, the learner will be able to:
- Establish rapport and communicate more adeptly.
- Understand the 12 aspects of relationships so as to evaluate and influence them.
- Implement interpersonal communication skills.
Course Topics
T1. The Importance of Communication: This topic will expound upon the fundamental use of communication, and its importance in the daily exchanges between branch managers and employees.
T2. Interpersonal Skills: This topic will discuss the notion that there is more to communicating than just talking, and will delineate between "senders" and "receivers" in communication.
T3. Face-to-Face Communication: This topic will explain the steps that must be followed in order to effectively communication with fellow employees in face-to-face situations.
T4. Perception and Communication: This topic will describe the elements which influence our perceptions, including the physical, environmental, and learned.
T5. Communicate to Influence and Inspire: This topic will explore the concept of influencing people and situations from the point of contact with them.
T6. Establishing Rapport: This topic will encourage the use of rapport in building strong, long-term relationships, and will explain the Four C's of Rapport and their use in creating a positive work environment.
T7. The LMX Theory: This topic will discuss the LMX theory, which classifies individuals with whom branch managers associate in and out groups, and will also discuss role-taking, role-making, and routinization.
T8. 12 Aspects of Relationships: This topic will evaluate how communication is affected, and will provide an explanation for the twelve facets of communication found in all interactions in any relationship, such as dominance, intimacy, and more.
Continue your learning
Part of this learning pathway: Banking & Finance
Learners also take: Branch Managers Sales Skills | Branch Managers and Business Development | Branch Managers Are Sales Leaders
Course pathway: eBSI Banking Academy > Banking & Finance > Communication for Branch Managers
Explore more Banking & Finance training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Career Development
Your questions, answered
Does the course include a certificate?
The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.
What is CPD?
CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.
Can I ask a question before enrolling?
Book a free video consultation to discuss your goals and course choice.