{"product_id":"communication-for-branch-managers","title":"Communication for Branch Managers","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Communication for Branch Managers.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will emphasize the importance of communication for branch managers. The learner will be able to utilize interpersonal skills to enhance face-to-face communication. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Communication for Branch Managers.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for managers, supervisors, team leaders, SME owners and professionals preparing for greater leadership responsibility.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Description\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eSeat Time: 2hrs - Desc:\u003c\/p\u003e\n\u003cp\u003eThis course will emphasize the importance of communication for branch managers. The learner will be able to utilize interpersonal skills to enhance face-to-face communication. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEstablish rapport and communicate more adeptly.\u003c\/li\u003e\n\u003cli\u003eUnderstand the 12 aspects of relationships so as to evaluate and influence them.\u003c\/li\u003e\n\u003cli\u003eImplement interpersonal communication skills.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul style=\"padding: 0px; margin: 0px 0px 15px 20px; color: #686868; font-family: lora, Verdana, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003c\/ul\u003e\n\u003ch5\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics\u003c\/strong\u003e\u003c\/u\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eT1. The Importance of Communication:\u003c\/strong\u003e This topic will expound upon the fundamental use of communication, and its importance in the daily exchanges between branch managers and employees.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Interpersonal Skills:\u003c\/strong\u003e This topic will discuss the notion that there is more to communicating than just talking, and will delineate between \"senders\" and \"receivers\" in communication.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Face-to-Face Communication:\u003c\/strong\u003e This topic will explain the steps that must be followed in order to effectively communication with fellow employees in face-to-face situations.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Perception and Communication:\u003c\/strong\u003e This topic will describe the elements which influence our perceptions, including the physical, environmental, and learned.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Communicate to Influence and Inspire:\u003c\/strong\u003e This topic will explore the concept of influencing people and situations from the point of contact with them.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. Establishing Rapport:\u003c\/strong\u003e This topic will encourage the use of rapport in building strong, long-term relationships, and will explain the Four C's of Rapport and their use in creating a positive work environment.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT7. The LMX Theory:\u003c\/strong\u003e This topic will discuss the LMX theory, which classifies individuals with whom branch managers associate in and out groups, and will also discuss role-taking, role-making, and routinization.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT8. 12 Aspects of Relationships:\u003c\/strong\u003e This topic will evaluate how communication is affected, and will provide an explanation for the twelve facets of communication found in all interactions in any relationship, such as dominance, intimacy, and more.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/branch-managers-sales-skills\"\u003eBranch Managers Sales Skills\u003c\/a\u003e  |  \u003ca href=\"\/products\/branch-managers-and-business-development\"\u003eBranch Managers and Business Development\u003c\/a\u003e  |  \u003ca href=\"\/products\/branch-managers-are-sales-leaders\"\u003eBranch Managers Are Sales Leaders\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e \u0026gt; Communication for Branch Managers\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/career-development\"\u003eCareer Development\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40900296048818,"sku":"BA-190","price":66.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260504899932,"sku":null,"price":275.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260504932700,"sku":null,"price":440.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-190CommunicationforBranchManagersCOVER.png?v=1633307522","url":"https:\/\/www.ebsiamericas.com\/products\/communication-for-branch-managers","provider":"eBSI Export Academy","version":"1.0","type":"link"}