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CPD Course
Crisis Management
Develop practical knowledge and confidence in Crisis Management. Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify...
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Course Description
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Crisis Management.
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in Crisis Management.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for HR professionals, managers, supervisors and people responsible for workplace policies, employee development or team performance.
Course at a glance
- Format: self-paced online learning.
- Professional development: CPD course.
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.
With our two hour Crisis Management course, participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.
Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.
Course Outline
Module One: Getting Started
- Workshop Objectives
Module Two: Crisis
- Internal & External Risks
- Aggression & Violence
- Case Study
- Review Questions
Module Three: Workplace Violence
- Threats
- Damage
- Psychological & Physical Acts
- Case Study
- Review Questions
Module Four: Myths
- Violence Just Happens
- It Is Uncommon
- Problems Will Solve Themselves
- It Is Not Possible to Prevent Violence
- Case Study
- Review Questions
Module Five: Escalation
- Threats
- Stalking and Bullying
- Injury & Death
- Case Study
- Review Questions
Module Six: Concerning Behaviors
- Disruptive
- Emotional Abuse
- Causes Anxiety
- Case Study
- Review Questions
Module Seven: Domestic Violence Indicators
- Disruptive Calls
- Poor Concentration
- Bruising
- Absences
- Case Study
- Review Questions
Module Eight: Triggers of Workplace Violence
- Reprimands and Terminations
- Financial Strain
- Loss of Loved One
- Perceived Slights
- Case Study
- Review Questions
Module Nine: Conflict Dangers
- Triggers
- Action Point
- Flashpoint
- Identify
- Case Study
- Review Questions
Module Ten: Response
- Note Areas of Concern
- Discuss It
- Report It
- Report Extreme Cases to HR/Tip Line
- Case Study
- Review Questions
Module Eleven: Strategies
- Emergency Procedures
- Train Employees
- Case Study
- Review Questions
Continue your learning
Part of this learning pathway: Human Resources
Learners also take: Contract Management | Human Resource Management
Course pathway: eBSI SME Academy > Human Resources > Crisis Management
Explore more Human Resources training or return to the eBSI SME Academy.
Your questions, answered
Does the course include a certificate?
The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.
What is CPD?
CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.
Can I ask a question before enrolling?
Book a free video consultation to discuss your goals and course choice.