{"product_id":"customer-support-with-zendesk","title":"Customer Support with Zendesk","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Customer Support with Zendesk.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eCustomer Support with Zendesk Zendesk is a customer service solution that is designed to be beautifully simple, and is used by many of the world's largest organizations to provide support to their customers.\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Customer Support with Zendesk.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eCustomer Support with Zendesk\u003c\/strong\u003e\u003cbr\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cb data-mce-fragment=\"1\"\u003eZendesk\u003c\/b\u003e\u003cspan data-mce-fragment=\"1\"\u003e is a customer service solution that is designed to be beautifully simple, and is used by many of the world's largest organizations to provide support to their customers.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eObjectives:\u003c\/strong\u003e This course teaches how to enhance customer support through Zendesk by answering their question and providing solutions to their problems efficiently.\u003cbr\u003e\u003cbr\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan data-mce-fragment=\"1\"\u003eCompleting this course will confer 2 CPD Credits towards internationally recognised \u003c\/span\u003e\u003cstrong data-mce-fragment=\"1\"\u003eContinuous Professional Development\u003c\/strong\u003e\u003cspan data-mce-fragment=\"1\"\u003e Requirements within organisations operating this kind of staff development methodology.\u003c\/span\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch5\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eUnit Contents:\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e1. Zendesk Basic Training\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003e1. Zendesk Basic Training\u003cbr\u003e1.1 Overview\u003cbr\u003e1.2 Pricing\u003cbr\u003e1.3 Account Set Up\u003cbr\u003e1.4 E-Mail Set Up\u003cbr\u003e1.5 The Customers Experience with E-Mail Submission\u003cbr\u003e1.6 Setting Up the Guide Center\u003cbr\u003e1.7 Customer Experience with the Guide Center\u003cbr\u003e1.8 Admin - Customer Settings\u003cbr\u003e1.9 Adding Agents - Agent Settings\u003cbr\u003e1.10 Ticket Settings\u003cbr\u003e1.11 Setting a Customer Schedule\u003cbr\u003e1.12 Admin - Account Settings - Part 1\u003cbr\u003e1.13 Admin - Account Settings - Part 2\u003cbr\u003e1.14 Admin - Business Rules - Automation\u003cbr\u003e1.15 Business Rules - Triggers\u003cbr\u003e1.16 Website Widget\u003cbr\u003e1.17 Admin Channels - E-Mail - Part 1\u003cbr\u003e1.18 Admin Channels - E-Mail - Part 2\u003cbr\u003e1.19 Managing Ticket Views\u003cbr\u003e1.20 Conclusion\u003cbr\u003e\u003cbr\u003e \u003cstrong\u003e2. Zendesk Advanced Training\u003c\/strong\u003e\u003cbr\u003eIn this topic you will cover: \u003cbr\u003e2. Zendesk Advanced Training\u003cbr\u003e2.1 Overview - Research\u003cbr\u003e2.2 Social Media Channels\u003cbr\u003e2.3 Enable Live Chat Channel\u003cbr\u003e2.4 Ticket Forms\u003cbr\u003e2.5 Ticket Fields\u003cbr\u003e2.6 Managing the Ticket View\u003cbr\u003e2.7 Adding Support Agents and Team Members\u003cbr\u003e2.8 Managing Help Participants\u003cbr\u003e2.9 Managing Applications -Autoresponders\u003cbr\u003e2.10 Adding Applications - Mailchimp\u003cbr\u003e2.11 Adding Applications - Webinars\u003cbr\u003e2.12 Extending Applications - Zapier\u003cbr\u003e2.13 Extending Applications - Zoom\u003cbr\u003e2.14 Extending Applications - Stripe\u003cbr\u003e2.15 Extending Applications - PayPal\u003cbr\u003e2.16 Live Example - Editing Settings\u003cbr\u003e2.17 Live Example - Answering a Ticket\u003cbr\u003e2.18 Live Example - Customer Experience\u003cbr\u003e2.19 Live Example - Extending Applications\u003cbr\u003e2.20 Conclusion\u003cbr\u003e\u003c\/p\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; Customer Support with Zendesk\u003c\/p\u003e\n\u003cp\u003eExplore more professional training through the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":35634458591392,"sku":"DM-003","price":44.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260640919900,"sku":null,"price":193.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260640952668,"sku":null,"price":330.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/DM-003CustomerSupportwithZendeskcover.png?v=1597245027","url":"https:\/\/www.ebsiamericas.com\/products\/customer-support-with-zendesk","provider":"eBSI Export Academy","version":"1.0","type":"link"}