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CPD Course
Design Thinking: An Introduction
Develop practical knowledge and confidence in Design Thinking: An Introduction.
This course introduces the concept of design thinking, which advocates a focus on the needs of users and customers, and results in better products, services, and processes.
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Course Description
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Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Design Thinking: An Introduction.
This course introduces the concept of design thinking, which advocates a focus on the needs of users and customers, and results in better products, services, and processes.
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in Design Thinking: An Introduction.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
This course introduces the concept of design thinking, which advocates a focus on the needs of users and customers, and results in better products, services, and processes.
The course will teach you:
- how to use design thinking to solve problems more creatively,
- how to understand problems from a customer’s perspective,
- how to apply different brainstorming techniques to identify innovative ideas,
- how to use effective design research,
- how to understand the value of creating prototypes to test ideas,
- and how to ensure design ideas materialize.
Course Topics:
Session One: Course Overview
- Setting the Stage
- Agenda Review
- Course Overview
- Learning Objectives
- Action Plans and Evaluations
Session Two: Introduction to Design Thinking
- Introduction
- Benefits of Design Thinking
- Design Thinking in a Nutshell
- Design Thinking Phases
Session Three: Empathize
- What is Empathy?
- Empathy Mapping
- Types of Questions
Session Four: Define
- Developing a Point of View
- Developing a Persona
- Defining Your Questions
- Morning Wrap-Up
- Lunch
- Energizer: Designing the Ideal Wallet
Session Five: Ideation Part 1 — Ideas and Potential Solutions
- Methods for Ideation: Brainstorming
- Limitations of Brainstorming
- Methods for Ideation: Brain Writing
- More Methods
- Tips
- De Bono’s Thinking Hats
- Value of the Six Thinking Hats
- Selecting the Best Idea
Session Six: Ideation Part 2 — Journey Mapping
- Developing a Journey Map
Session Seven: Prototyping and Testing
- Prototyping and Testing
- Prototyping
- Testing
- User Testing Methods
- Wrap-Up
Continue your learning
Part of this learning pathway: Career Development
Course pathway: eBSI SME Academy > Career Development > Design Thinking: An Introduction
Explore more Career Development training or return to the eBSI SME Academy.
Your questions, answered
Does the course include a certificate?
The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.
What is CPD?
CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.
Can I ask a question before enrolling?
Book a free video consultation to discuss your goals and course choice.