{"product_id":"intermediate-collections","title":"Intermediate Collections","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Intermediate Collections.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to the important features comprising intermediate collections. It will detail the credit cycle, effective portfolio management, and useful negotiation and conflict resolution strategies. Upon successful completion of the course, the learner will have a better understanding of the following:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Intermediate Collections.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Description\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eSeat Time: 1.5hrs - Desc:\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to the important features comprising intermediate collections. It will detail the credit cycle, effective portfolio management, and useful negotiation and conflict resolution strategies. Upon successful completion of the course, the learner will have a better understanding of the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCollections Planning Tools\u003c\/li\u003e\n\u003cli\u003eBad Debt Warning Signals\u003c\/li\u003e\n\u003cli\u003eBest Practices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul style=\"padding: 0px; margin: 0px 0px 15px 20px; color: #686868; font-family: lora, Verdana, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003c\/ul\u003e\n\u003ch5\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics\u003c\/strong\u003e\u003c\/u\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eT1. Phases of the Credit Cycle:\u003c\/strong\u003e This topic will introduce the learner to internal collections functions, categories of borrowers, phases of the credit cycle, product planning, and credit acquisition.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Portfolio Indicators:\u003c\/strong\u003e This topic will introduce the learner to portfolio indicators, credit reporting, and the Debt to Burden Ratio (DBR).\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Collections Planning Tools:\u003c\/strong\u003e This topic will introduce the learner to the various channels of communication available to the Collections Department, guidelines for dealing with delinquent customers, creating collections letters, and outsourcing.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Negotiation and Conflict Resolution:\u003c\/strong\u003e This topic will introduce the learner to effective negotiation skills, the differences between negotiating and bargaining, standards for dealing with customers, interpersonal skills, and collections terms and theories.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Bad Debt Warning Signals:\u003c\/strong\u003e This topic will introduce the learner to insolvency, the many forms of fraud, identity theft, red flags of identity theft, and application misrepresentation.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. Collections Best Practices:\u003c\/strong\u003e This topic will introduce the learner to proactive strategies for preventing customer from defaulting, recouping losses, write-offs, providing quality customer service, sub-prime loans, and multichannel communication.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/introduction-to-collections\"\u003eIntroduction to Collections\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e \u0026gt; Intermediate Collections\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40916365082802,"sku":"BA-205","price":66.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260505686364,"sku":null,"price":275.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260505719132,"sku":null,"price":440.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-205IntermediateCollectionsCOVER.png?v=1633383124","url":"https:\/\/www.ebsiamericas.com\/products\/intermediate-collections","provider":"eBSI Export Academy","version":"1.0","type":"link"}