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CPD Course
Introduction to Communication
Develop practical knowledge and confidence in Introduction to Communication. This course will introduce the learner to the skills and strategies that will ensure that clear and proper communication is used at all times at the organization. The course will stress the importance of communication and will familiarize the learner with various aspects, including interpersonal...
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Course Description
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Introduction to Communication.
This course will introduce the learner to the skills and strategies that will ensure that clear and proper communication is used at all times at the organization. The course will stress the importance of communication and will familiarize the learner with various aspects, including interpersonal skills, face-to-face communication, and communicating with teams. After completing this course, the learner will...
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Build a practical understanding of the key concepts covered in Introduction to Communication.
- Recognise where the topic applies in real workplace or business situations.
- Apply the methods and good-practice approaches covered in the course with greater confidence.
Who is this course for?
This course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.
Course at a glance
- Study time: approximately 3 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Course Outline:
Seat Time: 2.5hrs
This course will introduce the learner to the skills and strategies that will ensure that clear and proper communication is used at all times at the organization. The course will stress the importance of communication and will familiarize the learner with various aspects, including interpersonal skills, face-to-face communication, and communicating with teams. After completing this course, the learner will understand:
- How perception can affect communication.
- How communication can be used to influence and inspire other people.
- How to overcome potential barriers to clear communication.
Course Topics:
T1. Importance of Communication: This topic will present the inherent need for communication and the function of communication in the business world.
T2. Interpersonal Skills: This topic will discuss the notion that there is more to communicating than just talking, and will delineate between "senders" and "receivers" in communication.
T3. Face-to-Face Communication: This topic will explain the steps that must be followed in order to effectively communication with fellow employees in face-to-face situations.
T4. Perception and Communication: This topic will describe the elements which influence our perceptions, including the physical, environmental, and learned.
T5. Communicating and Teams: This topic will communicate to the learner essential team communication meetings, strategies, and guidelines.
T6. Communicate to Influence and Inspire: This topic will explore the concept of influencing people and situations from the point of contact with them.
T7. Establish Communicator Credibility: This topic will delve into the TRUST Model, and concepts such as treating people as individuals and respecting the organization.
T8. Direct and Indirect Channels: This topic will serve as a basis for understanding direct and indirect channels of communication and the uses of these in the organization.
T9. Presenting Organized Information: This topic emphasizes the importance of presenting complex information effectively and aspects of language and written information that ensures a clear message is conveyed.
T10. Communication Barriers: This topic will derive the numerous communication road blocks that arise during communication that tend to disrupt the message being conveyed.
Continue your learning
Part of this learning pathway: Professional Skills
Learners also take: Communication Skills | Communication for Leadership | Negotiation Communication Skills
Course pathway: eBSI Banking Academy > Professional Skills > Introduction to Communication
Explore more Professional Skills training or return to the eBSI Banking Academy.
Related eBSI learning pathway: eBSI SME Academy > Career Development
Your questions, answered
Does the course include a certificate?
The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.
What is CPD?
CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.
Can I ask a question before enrolling?
Book a free video consultation to discuss your goals and course choice.