{"product_id":"introduction-to-communication","title":"Introduction to Communication","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Introduction to Communication.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to the skills and strategies that will ensure that clear and proper communication is used at all times at the organization. The course will stress the importance of communication and will familiarize the learner with various aspects, including interpersonal skills, face-to-face communication, and communicating with teams. After completing this course, the learner will...\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Introduction to Communication.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 3 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cu\u003e\u003cstrong\u003eCourse\u003cspan\u003e Outline\u003c\/span\u003e:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSeat Time: 2.5hrs \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course will introduce the learner to the skills and strategies that will ensure that clear and proper communication is used at all times at the organization.  The course will stress the importance of communication and will familiarize the learner with various aspects, including interpersonal skills, face-to-face communication, and communicating with teams. After completing this course, the learner will understand:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eHow perception can affect communication.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eHow communication can be used to influence and inspire other people.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eHow to overcome potential barriers to clear communication. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT1. Importance of Communication:\u003c\/strong\u003e This topic will present the inherent need for communication and the function of communication in the business world.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Interpersonal Skills:\u003c\/strong\u003e This topic will discuss the notion that there is more to communicating than just talking, and will delineate between \"senders\" and \"receivers\" in communication.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Face-to-Face Communication: \u003c\/strong\u003eThis topic will explain the steps that must be followed in order to effectively communication with fellow employees in face-to-face situations.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Perception and Communication:\u003c\/strong\u003e This topic will describe the elements which influence our perceptions, including the physical, environmental, and learned.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Communicating and Teams:\u003c\/strong\u003e This topic will communicate to the learner essential team communication meetings, strategies, and guidelines.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. Communicate to Influence and Inspire: \u003c\/strong\u003eThis topic will explore the concept of influencing people and situations from the point of contact with them.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT7. Establish Communicator Credibility:\u003c\/strong\u003e This topic will delve into the TRUST Model, and concepts such as treating people as individuals and respecting the organization.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT8. Direct and Indirect Channels:\u003c\/strong\u003e This topic will serve as a basis for understanding direct and indirect channels of communication and the uses of these in the organization.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT9. Presenting Organized Information:\u003c\/strong\u003e This topic emphasizes the importance of presenting complex information effectively and aspects of language and written information that ensures a clear message is conveyed.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT10. Communication Barriers:\u003c\/strong\u003e This topic will derive the numerous communication road blocks that arise during communication that tend to disrupt the message being conveyed.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/communication-skills\"\u003eCommunication Skills\u003c\/a\u003e  |  \u003ca href=\"\/products\/communication-for-leadership\"\u003eCommunication for Leadership\u003c\/a\u003e  |  \u003ca href=\"\/products\/negotiation-and-communication-skills\"\u003eNegotiation Communication Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Introduction to Communication\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/career-development\"\u003eCareer Development\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":39914217930930,"sku":"BA-026","price":66.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260494905692,"sku":null,"price":275.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260494938460,"sku":null,"price":440.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-026IntroductiontoCommunicationCover.png?v=1620001298","url":"https:\/\/www.ebsiamericas.com\/products\/introduction-to-communication","provider":"eBSI Export Academy","version":"1.0","type":"link"}