{"product_id":"mastering-verbal-communication","title":"Mastering Verbal Communication","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Mastering Verbal Communication.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\"Mastering Verbal Communication\" is an essential online course designed for professionals looking to enhance their verbal communication skills in the workplace and beyond. Spanning a concise two-hour duration, this course dives deep into the nuances of spoken communication, offering practical strategies for engaging effectively with colleagues, clients, and partners. Through engaging content and interactive...\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the core principles and practical approaches covered in Mastering Verbal Communication.\u003c\/li\u003e\n\u003cli\u003eRecognise situations where those approaches can improve workplace decisions or performance.\u003c\/li\u003e\n\u003cli\u003eApply the course ideas more confidently in day-to-day professional situations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003ch3 data-mce-fragment=\"1\"\u003eCourse Overview:\u003c\/h3\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\"Mastering Verbal Communication\" is an essential online course designed for professionals looking to enhance their verbal communication skills in the workplace and beyond. Spanning a concise two-hour duration, this course dives deep into the nuances of spoken communication, offering practical strategies for engaging effectively with colleagues, clients, and partners. Through engaging content and interactive exercises, participants will learn to command conversations, make impactful first impressions, and navigate complex communication challenges with ease.\u003c\/p\u003e\n\u003ch3\u003eWhat You Will Learn:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIntroduction to Verbal Communication:\u003c\/strong\u003e Understand the fundamentals of verbal communication. Explore how it functions in daily interactions and why it's crucial for professional success.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eMaking a Great First Impression:\u003c\/strong\u003e Learn the secrets to a memorable introduction, from the perfect handshake to the right tone and posture, ensuring you start every interaction positively.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eGo-To Conversation Starters:\u003c\/strong\u003e Overcome the initial awkwardness in any conversation with tested openers that capture interest and engage your listener right from the start.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eAsking Closed Versus Open Questions:\u003c\/strong\u003e Master the art of question-asking by knowing when to use closed questions for clarity and open questions to elicit detailed responses.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eStrategies for Effective Listening:\u003c\/strong\u003e Develop your listening skills to not just hear but truly understand and respond appropriately, enhancing interpersonal relationships and reducing misunderstandings.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eRepairing Communication Mistakes:\u003c\/strong\u003e Learn to quickly and effectively rectify errors in communication, restoring clarity and trust in conversations.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eEnding a Conversation Positively:\u003c\/strong\u003e Discover techniques for concluding interactions gracefully, leaving a lasting good impression that paves the way for future engagements.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBecoming an Expert Verbal Communicator:\u003c\/strong\u003e Put together all the learned skills to refine and personalize your communication style, pushing your abilities from proficient to expert.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse Benefits:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eEnhance Professional Relationships:\u003c\/strong\u003e Build stronger connections through improved communication strategies that foster respect and understanding.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eIncrease Workplace Efficiency:\u003c\/strong\u003e Clear and effective communication reduces errors and saves time, leading to better productivity.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eBoost Confidence:\u003c\/strong\u003e Gain confidence in your ability to handle workplace conversations, negotiations, and presentations.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eImprove Conflict Resolution:\u003c\/strong\u003e Equip yourself with the skills to handle and resolve conflicts calmly and effectively.\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho Will Benefit:\u003c\/h3\u003e\n\u003cp\u003eThis course is ideal for anyone looking to improve their verbal communication skills, particularly:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProfessionals aiming to enhance workplace interaction\u003c\/li\u003e\n\u003cli\u003eTeam leaders and managers who frequently guide and motivate teams\u003c\/li\u003e\n\u003cli\u003eSales personnel aiming to improve negotiation and persuasion skills\u003c\/li\u003e\n\u003cli\u003eCustomer service representatives looking to improve client interactions\u003c\/li\u003e\n\u003cli\u003eIndividuals seeking to boost their everyday communication confidence\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eCourse Format:\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eDuration:\u003c\/strong\u003e 2 Hours\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e Online, Self-Paced\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eMaterials:\u003c\/strong\u003e Interactive video content, real-life scenarios, and practical exercises.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eEmpower yourself to speak and listen with purpose. Enroll in \"Mastering Verbal Communication\" today and transform the way you connect with the world.\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/personal-development\"\u003ePersonal Development\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/personal-development\"\u003ePersonal Development\u003c\/a\u003e \u0026gt; Mastering Verbal Communication\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/personal-development\"\u003ePersonal Development\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":47996803547484,"sku":"SSLU181","price":44.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260662088028,"sku":null,"price":193.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260662120796,"sku":null,"price":330.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/files\/SSLU181-MasteringVerbalCommunicationCOVER.png?v=1713170751","url":"https:\/\/www.ebsiamericas.com\/products\/mastering-verbal-communication","provider":"eBSI Export Academy","version":"1.0","type":"link"}