{"product_id":"problem-solving-and-decision-making","title":"Problem Solving and Decision Making","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Problem Solving and Decision Making.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in Problem Solving and Decision Making.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cu\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSeat Time: 2hrs \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course will discuss problem-solving and the necessary components, considerations, and more. This course will also discuss decision-making approaches. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eIdentify and address problems in order to focus on the bigger picture.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eDifferentiate between viewpoints, problems, and challenges when determining problem ownership.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT1. What Is a Problem?:\u003c\/strong\u003e This topic will define problems and will give the basics for problem-solving, including the six major steps: define and analyze the problem, generate, analyze and select solutions, and plan a course of action.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Problem Objectives: \u003c\/strong\u003eThis topic will discuss developing the skills necessary to identify a problem and create appropriate solutions by focusing on team, organizational, and task objectives.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Obstacles to Problem Solving:\u003c\/strong\u003e This topic will discuss how misinformation, bias, and emotions can be obstacles to successful problem solving.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Recognizing a Problem:\u003c\/strong\u003e This topic will explain components of the problem-solving process, including recognizing a problem, acting, and focusing on the bigger picture.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Problem Ownership:\u003c\/strong\u003e This topic will detail problem ownership and will discuss differing viewpoints and differentiating between problems and challenges.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. Tackling Problems:\u003c\/strong\u003e This topic will address how to resolve and solve problems by addressing the cause, asking questions, and taking a specific course of action.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT7. Decision-Making vs. Problem-Solving: \u003c\/strong\u003eThis topic will compare decision-making to problem-solving by addressing the processes involved in each course of action.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT8. Approaches:\u003c\/strong\u003e This topic will delineate different approaches to various types of problems, including creative, logical, and soft systems.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Problem Solving and Decision Making\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/career-development\"\u003eCareer Development\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40066831253682,"sku":"BA-038","price":66.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260496773468,"sku":null,"price":275.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260496806236,"sku":null,"price":440.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-038-ProblemSolvingandDecisionMeetingCover.png?v=1621458877","url":"https:\/\/www.ebsiamericas.com\/products\/problem-solving-and-decision-making","provider":"eBSI Export Academy","version":"1.0","type":"link"}