{"product_id":"project-management-definition-customer-focus","title":"Project Management Definition \u0026 Customer Focus","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in Project Management Definition \u0026amp; Customer Focus.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will examine the purpose of project vision and scope. This course will also analyze requirements, features, and other facts of project definition. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the core principles and practical approaches covered in Project Management Definition \u0026amp; Customer Focus.\u003c\/li\u003e\n\u003cli\u003eRecognise situations where those approaches can improve workplace decisions or performance.\u003c\/li\u003e\n\u003cli\u003eApply the course ideas more confidently in day-to-day professional situations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for business professionals, administrators, managers and learners who want practical workplace skills they can apply immediately.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cu\u003e\u003cstrong\u003eCourse Outline\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eSeat Time: 1.75hrs \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eThis course will examine the purpose of project vision and scope. This course will also analyze requirements, features, and other facts of project definition. After completing this program, the learner will be able to:\u003c\/p\u003e\n\u003cul data-mce-fragment=\"1\"\u003e\n\u003cli data-mce-fragment=\"1\"\u003eCreate a clear definition and scope for a project.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eIdentify budget, plan, and schedule for a project.\u003c\/li\u003e\n\u003cli data-mce-fragment=\"1\"\u003eIdentify, address, and integrate change and responses to change. \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT1. Project Vision and Scope:\u003c\/strong\u003e This topic will describe how to create a clear definition and scope for a project, and will discuss using documentation and the SMART acronym.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Business Requirements:\u003c\/strong\u003e This topic will provide an overview of a project's budget, plan, scope, and schedule, and their importance in the project process.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Features and Delivery: \u003c\/strong\u003eThis topic will discuss the inverse relationship between project or product features and project schedule, or delivery, and will detail scope creep, feature freeze, and the effect of delays.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Planning For Change: \u003c\/strong\u003eThis topic will inform the learner on how to plan for change by exploring the inevitably of change and its causes.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Integrating Change Responses:\u003c\/strong\u003e This topic will familiarize the learner with integrating responses to change into the project plan by defining project control processes and the tools used to control aspects of the project process.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. Understanding Customers: \u003c\/strong\u003eThis topic will discuss the importance of stakeholders and customers in the project process, with details about communication and customer focus.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT7. Customer Focus:\u003c\/strong\u003e This topic will explain the necessity of identifying and maintaining open lines of communication with stakeholders so that customer focus can be maintained.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/project-management-issues\"\u003eProject Management Issues\u003c\/a\u003e  |  \u003ca href=\"\/products\/project-management-process\"\u003eProject Management Process\u003c\/a\u003e  |  \u003ca href=\"\/products\/project-management-resources\"\u003eProject Management Resources\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e \u0026gt; Project Management Definition \u0026amp; Customer Focus\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/professional-skills\"\u003eProfessional Skills\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cstrong\u003eRelated eBSI learning pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/career-development\"\u003eCareer Development\u003c\/a\u003e\u003c\/p\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40083307430066,"sku":"BA-044","price":66.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260497789276,"sku":null,"price":275.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260497822044,"sku":null,"price":440.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-044-ProjectManagementProjectDefinitionandCustomerFocus.png?v=1621646466","url":"https:\/\/www.ebsiamericas.com\/products\/project-management-definition-customer-focus","provider":"eBSI Export Academy","version":"1.0","type":"link"}