{"product_id":"the-abc-s-of-supervising-others","title":"The Basics of Supervising Others","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in The Basics of Supervising Others.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles!\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the core principles and practical approaches covered in The Basics of Supervising Others.\u003c\/li\u003e\n\u003cli\u003eRecognise situations where those approaches can improve workplace decisions or performance.\u003c\/li\u003e\n\u003cli\u003eApply the course ideas more confidently in day-to-day professional situations.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for managers, supervisors, team leaders, SME owners and professionals preparing for greater leadership responsibility.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp class=\"ng-scope\"\u003eThis course has been designed to provide these professionals with the skills necessary to overcome many of the problems encountered as a supervisor, and will ultimately propel them into strong leadership roles!\u003c\/p\u003e\n\u003cp class=\"ng-scope\"\u003eThrough a highly interactive program, participants will learn about the role and responsibilities of their new position, while developing or enhancing skills such as listening, communication, conflict resolution, and providing feedback. They will also work through challenges that include hostility, complaints, and keeping employees motivated.\u003c\/p\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cp\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics:\u003c\/strong\u003e\u003c\/u\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession One: Course Overview\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Two: Pre-Assignment Review\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Three: Making the Transition\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       How Will My Role Change?\u003c\/p\u003e\n\u003cp\u003e·       Questions Supervisors Have\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Four: Responsibilities of a Supervisor\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Five: Key Behaviors and Attitudes\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       Building the Right Environment\u003c\/p\u003e\n\u003cp\u003e·       Motivation from Within\u003c\/p\u003e\n\u003cp\u003e·       Committing to Lifelong Learning\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Six: Setting Goals\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       Know Where You Are Going\u003c\/p\u003e\n\u003cp\u003e·       Setting Goals with SPIRIT\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Seven: Planning for Success\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       How Can Planning Help Me?\u003c\/p\u003e\n\u003cp\u003e·       Getting Things In Order\u003c\/p\u003e\n\u003cp\u003e·       Mastering E-mail\u003c\/p\u003e\n\u003cp\u003e·       Time Management Tips\u003c\/p\u003e\n\u003cp\u003e·       The Parts of a Good Plan\u003c\/p\u003e\n\u003cp\u003e·       The Next Steps\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Eight: Active Listening Techniques\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       About Active Listening\u003c\/p\u003e\n\u003cp\u003e·       Key Listening Skills\u003c\/p\u003e\n\u003cp\u003e·       Tips for Becoming a Better Listener\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Nine: Communication Skills\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       Questioning Skills\u003c\/p\u003e\n\u003cp\u003e·       Probing Techniques\u003c\/p\u003e\n\u003cp\u003e·       Pushing My Buttons\u003c\/p\u003e\n\u003cp\u003e·       What Is Said and What Is Heard\u003c\/p\u003e\n\u003cp\u003e·       Managing Our Non-Verbal Messages\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Ten: Giving Feedback\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       Six Characteristics of Effective Feedback\u003c\/p\u003e\n\u003cp\u003e·       Skill Building\u003c\/p\u003e\n\u003cp\u003e·       Receiving Feedback\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Eleven: Giving Instructions\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Twelve: Orders, Requests, and Suggestions\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       Defining the Terms\u003c\/p\u003e\n\u003cp\u003e·       Making Connections\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Thirteen: Managing Conflict\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       The Conflict Resolution Process\u003c\/p\u003e\n\u003cp\u003e·       Breaking Down the Process\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Fourteen: Managing Challenging Situations\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       Steps for a Difficult Conversation\u003c\/p\u003e\n\u003cp\u003e·       Case Studies\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eSession Fifteen: Developing Relationships\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e·       Understanding Your Relationships\u003c\/p\u003e\n\u003cp\u003e·       Establishing Credibility\u003c\/p\u003e\n\u003cp\u003e·       Recommended Reading List\u003c\/p\u003e\n\u003cp\u003e·       Personal Action Plan\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003cul class=\"ng-scope\"\u003e\u003c\/ul\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/management-leadership\"\u003eManagement \u0026amp; Leadership\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/management-leadership\"\u003eManagement \u0026amp; Leadership\u003c\/a\u003e \u0026gt; The Basics of Supervising Others\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/management-leadership\"\u003eManagement \u0026amp; Leadership\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-sme-academy\"\u003eeBSI SME Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"eBSI Export Academy","offers":[{"title":"Individual Licence (EUR 40)","offer_id":41826575843506,"sku":"VS-117","price":44.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 35 each)","offer_id":59260653994332,"sku":null,"price":193.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 30 each)","offer_id":59260654027100,"sku":null,"price":330.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/TheABC_sOfSupervisingOthers.png?v=1649138421","url":"https:\/\/www.ebsiamericas.com\/products\/the-abc-s-of-supervising-others","provider":"eBSI Export Academy","version":"1.0","type":"link"}