{"product_id":"the-operations-team-products-and-services","title":"The Operations Team Products and Services","description":"\u003cdiv class=\"ebsi-team-licence-note\"\u003e\u003cp\u003e\u003cstrong\u003eBuying for a team?\u003c\/strong\u003e\u003cbr\u003eChoose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.\u003c\/p\u003e\u003c\/div\u003e\n\u003c!-- ebsi-sales-wrapper --\u003e\u003cdiv class=\"ebsi-sales-wrapper\"\u003e\n\u003cp\u003e\u003cstrong\u003eDevelop practical knowledge and confidence in The Operations Team Products and Services.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to the operations team, its role at the organization, and all of the products and services that it offers. The course will familiarize the learner with departments and services such as items processing, information technology, and international operations. After completing this course, the learner will understand:\u003c\/p\u003e\n\u003ch3\u003eWhy this course matters\u003c\/h3\u003e\n\u003cp\u003eThis course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.\u003c\/p\u003e\n\u003ch3\u003eWhat you will gain\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eBuild a practical understanding of the key concepts covered in The Operations Team Products and Services.\u003c\/li\u003e\n\u003cli\u003eRecognise where the topic applies in real workplace or business situations.\u003c\/li\u003e\n\u003cli\u003eApply the methods and good-practice approaches covered in the course with greater confidence.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho is this course for?\u003c\/h3\u003e\n\u003cp\u003eThis course is suitable for professionals, managers, business owners and learners who want practical knowledge they can apply in real workplace situations.\u003c\/p\u003e\n\u003ch3\u003eCourse at a glance\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eStudy time:\u003c\/strong\u003e approximately 2 hours.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFormat:\u003c\/strong\u003e self-paced online learning.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfessional development:\u003c\/strong\u003e CPD course.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eCourse Description\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eSeat Time: 1.75hrs - Desc:\u003c\/p\u003e\n\u003cp\u003eThis course will introduce the learner to the operations team, its role at the organization, and all of the products and services that it offers. The course will familiarize the learner with departments and services such as items processing, information technology, and international operations. After completing this course, the learner will understand:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe functions of the Audit, Compliance, and Legal departments at the organization.\u003c\/li\u003e\n\u003cli\u003eThe importance of the Finance department to the organization.\u003c\/li\u003e\n\u003cli\u003eThe role of Human Resources at the organization.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cul\u003e\u003c\/ul\u003e\n\u003cul style=\"padding: 0px; margin: 0px 0px 15px 20px; color: #686868; font-family: lora, Verdana, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"\u003e\u003c\/ul\u003e\n\u003ch5\u003e\u003cu\u003e\u003cstrong\u003eCourse Topics\u003c\/strong\u003e\u003c\/u\u003e\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eT1. Operations:\u003c\/strong\u003e This topic will introduce the learner to the Department of Operations and the subdivisions that it is comprised of, including items processing, account reconciliation, balance, and statements services, and call centers.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT2. Items Processing:\u003c\/strong\u003e This topic will focus on the items processing subdivision by detailing its role at the financial institution and the positions that the group is divided into, which include readers and sorters, proof operators, and return items and exceptions processing.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT3. Audit Compliance and Legal:\u003c\/strong\u003e This topic will focus on the Audit, Compliance, and Legal departments at the financial institution and the positions that these departments are comprised of, such as compliance officers, internal auditors, and field examiners.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT4. Information Technology:\u003c\/strong\u003e This topic will focus on the financial institution's information technology department's duties and the positions that make up the department, including programmers, engineers, and software specialists, among others.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT5. Finance:\u003c\/strong\u003e This topic will focus on the finance department at the financial institution, which is responsible for managing the financial institution's money, and is comprised of controllers, account reconciliation clerks, and accounts receivable and accounts payable clerks.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT6. International Operations:\u003c\/strong\u003e This topic will familiarize the learner with the financial institution's international operations department, the purposes of which include foreign exchange trading services, import and export financing, and wire transfers, among others.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eT7. Human Resources:\u003c\/strong\u003e This topic will familiarize the learner with the purpose of the Human Resources department at the financial institution, which is comprised of the Employee Benefits and Compensation, the Employee Relations, and Employment Staffing and Recruiting Groups.\u003c\/p\u003e\n\u003c!-- ebsi-cross-sell --\u003e\u003cdiv class=\"ebsi-cross-sell\"\u003e\n\u003ch3\u003eContinue your learning\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003ePart of this learning pathway:\u003c\/strong\u003e \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLearners also take:\u003c\/strong\u003e \u003ca href=\"\/products\/the-retail-team-products-and-services\"\u003eThe Retail Team Products and Services\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c!-- ebsi-academy-breadcrumb --\u003e\n\u003chr\u003e\u003cdiv class=\"ebsi-course-pathway\"\u003e\n\u003cp\u003e\u003cstrong\u003eCourse pathway:\u003c\/strong\u003e \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e \u0026gt; \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e \u0026gt; The Operations Team Products and Services\u003c\/p\u003e\n\u003cp\u003eExplore more \u003ca href=\"\/collections\/bankers-academy-banking-financial\"\u003eBanking \u0026amp; Finance\u003c\/a\u003e training or return to the \u003ca href=\"\/pages\/welcome-to-ebsi-banking-academy\"\u003eeBSI Banking Academy\u003c\/a\u003e.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Bankers Academy","offers":[{"title":"Individual Licence (EUR 60)","offer_id":40950715318450,"sku":"BA-220","price":66.0,"currency_code":"USD","in_stock":true},{"title":"5 Licences (EUR 50 each)","offer_id":59260506276188,"sku":null,"price":275.0,"currency_code":"USD","in_stock":true},{"title":"10 Licences (EUR 40 each)","offer_id":59260506308956,"sku":null,"price":440.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0077\/7604\/3071\/products\/BA-220TheOperationsTeamProductsandServicesCOVER.png?v=1633390145","url":"https:\/\/www.ebsiamericas.com\/products\/the-operations-team-products-and-services","provider":"eBSI Export Academy","version":"1.0","type":"link"}