The Professional Supervisor

Professional Supervisor Skills is an intensive program ideal for newly promoted or aspiring supervisors who are motivated to succeed and excel in their new role. Participants learn the difference between managing and leading, how to deal with challenges, effective prioritization, professional communication habits, and team motivation. They will also develop skills on providing useful feedback and empowering their team to grow and flourish.

Course Topics:

Session One: Course Overview

Session Two: Adjusting to Your Role

• A Survival Guide
• Making the Transition

Session Three: A Supervisor’s Responsibilities

Session Four: Action-Centered Leadership

• The Action-Centered Leadership Model
• Considering the Possibilities

Session Five: Making Plans

• Old Sayings with Staying Power
• Urgent-Important Matrix
• Prioritizing Case Study
• The Elements of Planning
• Planning to Plan

Session Six: Setting Goals

Session Seven: Defining Leadership

• What is Leadership?
• Brief History of Leadership Studies
• The Leadership Formula
• Case Studies

Session Eight: The Situational Leadership Model

• About Leadership
• Understanding Your Comfort Zone

Session Nine: What’s Your Type? How About Mine?

• Assessing Your Preferences
• What Does it Mean To Have a Number?
• Debrief

Session Ten: Team Building Tips

• What is a Team?
• Advantages and Disadvantages of Teams

Session Eleven: Developing a High-Performing Team

• The Five Stages of Team Development
• How Can I Help?
• Team Problem Solving
• Team Leadership

Session Twelve: Communication Skills

• Defining Communication
• Communication Barriers
• Active Listening Skills
• Questioning Skills
• Probing Techniques
• The Communication Process

Session Thirteen: Motivating Employees

• To Motivate or Instigate
• Making Connections

Session Fourteen: Orientation and Onboarding

• The First 48 Hours
• How Did Your Orientation Rate?

Session Fifteen: Training Tips and Tricks

• Guidelines for Effective Training
• Developing Your Training Skills

Session Sixteen: Providing Feedback

• Six Characteristics of Effective Feedback
• Skill Building
• Receiving Feedback

Session Seventeen: Doing Delegation Right

• What is Delegation?
• Defining Delegation
• Making Connections

Session Eighteen: Dealing with Conflict

• The Conflict Resolution Process
• The Problem Solving Process
• The Conference

Session Nineteen: Managing Disciplinary Issues

• Recommended Reading List
• Personal Action Plan