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CPD Course
Workplace Diversity
Develop practical knowledge and confidence in Workplace Diversity. Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and...
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Course Description
Buying for a team?
Choose 5 or 10 licences to purchase access for multiple learners at a reduced per-person rate. After purchase, eBSI will contact you to confirm the learner details and arrange course access for each participant.
Develop practical knowledge and confidence in Workplace Diversity.
Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.
Why this course matters
This course turns the subject into practical, structured learning you can apply in real business and workplace situations. It is designed to help you move beyond definitions and understand how the ideas, tools and decisions covered in the course fit together.
What you will gain
- Understand the core principles and practical approaches covered in Workplace Diversity.
- Recognise situations where those approaches can improve workplace decisions or performance.
- Apply the course ideas more confidently in day-to-day professional situations.
Who is this course for?
This course is suitable for HR professionals, managers, supervisors and people responsible for workplace policies, employee development or team performance.
Course at a glance
- Study time: approximately 2 hours.
- Format: self-paced online learning.
- Professional development: CPD course.
Improving diversity knowledge is a required component of every company. With more and more businesses having global presence workplace diversity is a forgone conclusion. Participants will be able to use strategies to be proactive and remove barriers. They will be shown how to build and encourage diversity in their workplace and community.
Our Workplace Diversity course will help participants understand what diversity is, and how they can create a more diverse environment. They will be instructed on how to use active listening and employ effective questioning techniques. By learning the right complaint resolution skills and choosing the right course of action communication throughout your business will be strengthened.
Completing this course will confer 2 CPD Credits towards internationally recognised Continuous Professional Development Requirements within organisations operating this kind of staff development methodology.
Course Outline
Module One: Getting Started
Module Two: Understanding Diversity
- What is Diversity?
- Related Terms and Concepts
- A Brief History
- A Legal Overview
Module Three: Understanding Stereotypes
- Stereotypes vs. Biases
- Identifying Your Baggage
- Understanding What This Means
Module Four: Breaking Down the Barriers
- Changing Your Personal Approach
- Encouraging Workplace Changes
- Encouraging Social Changes
Module Five: Verbal Communication Skills
- Listening and Hearing: They Aren"t the Same Thing
- Asking Questions
- Communicating with Power
Module Six: Non-Verbal Communication Skills
- Body Language
- The Signals You Send to Others
- It"s Not What You Say, It"s How You Say It
Module Seven: Being Proactive
- Encouraging Diversity in the Workplace
- Preventing Discrimination
- Ways to Discourage Discrimination
- Review Questions
Module Eight: Coping with Discrimination
- Identifying if You Have Been Discriminated Against
- Methods of Reprisal
- Choosing a Course of Action
- Review Questions
Module Nine: Dealing with Diversity Complaints as a Person
- What To Do If You"re Involved In A Complaint
- Understanding Your Role
- Creating a Support System
- Review Questions
Module Ten: Dealing with Diversity Complaints as a Manager
- Recording the Complaint
- Identifying Appropriate Actions
- Choosing a Path
- Review Questions
Module Eleven: Dealing with Diversity Complaints as an Organization
- Receiving a Complaint
- Choosing a Response
- Learning from the Complaint
- Review Questions
Continue your learning
Part of this learning pathway: Human Resources
Learners also take: Workplace Harassment
Course pathway: eBSI SME Academy > Human Resources > Workplace Diversity
Explore more Human Resources training or return to the eBSI SME Academy.
Your questions, answered
Does the course include a certificate?
The course assessment leads to a downloadable digital PDF CPD Certificate of Completion. See the course description for the CPD credits awarded.
What is CPD?
CPD stands for Continuing Professional Development. It is the ongoing learning that helps you maintain and develop the knowledge and skills you use in your work. Courses, workshops and other learning activities can contribute to your CPD record.
Can I ask a question before enrolling?
Book a free video consultation to discuss your goals and course choice.